Summary
Overview
Work History
Education
Skills
Notableaccolades
Timeline
Generic

Leia Flores

Milwaukee,WI

Summary

Dynamic leader with over a decade of experience at Nordstrom and Estee Lauder, specializing in relationship management and trend forecasting. Achieved a top 3 leadership position in regional product development by spearheading innovative sales strategies. Recognized for driving revenue growth through effective upselling techniques and fostering team development, resulting in a robust customer base. Committed to leveraging expertise to deliver exceptional sales results and enhance customer engagement.

Overview

10
10
years of professional experience

Work History

Estee Lauder Account Manager

Nordstrom
Wauwatosa, WI
09.2015 - Current
  • Determine client needs and leverage the products to meet the client needs
  • Consult and provide expert advice to a variety of clients at different stages of product use
  • Develop ongoing relationships to meet sales objectives and create and coordinate events
  • Streamlining onboarding for new hires through coaching and mentoring of products and customer service tactics to further establish relationships
  • Established top 3 leader in product sales and regional product development with over a decade of management experience
  • Partnering with various team members across the department to host a variety of events that drive sales throughout the fiscal year
  • Develop promotion strategy and provide consultation to peers to meet department goals
  • Execute on strategy and manage the progress toward the established plan throughout the department
  • Point of contact for vendors to manage and schedule events
  • Point of contact for buyers to establish inventory needs and select new products to sell based on customer demographics
  • Responsible for creation and execution of vendor events and promotion coordinating across several products and teams to drive sales
  • Leveraging product knowledge to provide feedback and guidance to the customers leading to increased sales and strong customer base

Regional Artist

Estee Lauder
09.2014 - 09.2015
  • Travel across the Midwest region to establish product presence through promotional events and mentoring on product use
  • Provide hands on training to new leaders and their teams across the Midwest region on new products
  • Create launch events including presenting at major retailers leveraging models to promote the product
  • Recognized as top sales performer across the Midwest region recognized for execution and partnership across the Midwest to establish the brand
  • Developed a training approach to onboard leaders and teams on the product brand and products
  • Traveled throughout the region doing product demonstrations on customers to gather feedback from the clients
  • Assisted in the coordination and planning for promotional events across the region
  • Maintaining and building diverse and loyal clientele throughout the Midwest region

Education

Professional Training - Windows OS, Microsoft Suite (Excel, Word, PowerPoint)

Skills

  • Relationship Management
  • Communication
  • Problem Management
  • Team Development
  • Leadership
  • Campaign execution
  • Trend forecasting
  • Customer training
  • Enhancing Revenue Through Upselling
  • Multi-task management
  • Customer satisfaction
  • Event planning
  • Hospitality and accommodation
  • Goal oriented

Notableaccolades

  • Certified Nursing Assistant
  • Volunteer 3 years in a row to execute a major event to uplift 200+ abused and battered women.
  • Volunteer in church as bible school teacher for the youth of the community.
  • Increased sales over 20% year over year in a saturated market since 2018.
  • Achieved Pace Setter award for driving top sales.
  • Consistently recognized for Top 3 in performance.
  • Established luxury cosmetic sales region, building a new customer base that led to top sales in the area.

Timeline

Estee Lauder Account Manager

Nordstrom
09.2015 - Current

Regional Artist

Estee Lauder
09.2014 - 09.2015

Professional Training - Windows OS, Microsoft Suite (Excel, Word, PowerPoint)

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Leia Flores