Cindy Pena
Amarillo
Summary
Adept and licensed cosmetologist with a proven track record of elevating client satisfaction through exceptional hair styling and customer service, notably at Diamond X Royalty Barbershop & Salon. Skilled in both creative hair transformations and fostering strong client relationships through active listening and friendly communication. Increased shop revenue by promoting tailored hair care products, showcasing a blend of technical proficiency and interpersonal acumen. I'd love to grow and share all of my ideas with those willing to learn.
Overview
13
13
years of professional experience
Work History
Cosmetologist
Diamond X Royalty Barbershop & Salon
06.2020 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Styled hair according to customer preferences.
- Mentored junior barbers by sharing expertise on cutting techniques and best practices for maintaining a professional image within the salon environment.
- Elevated shop reputation with consistent delivery of high-quality haircuts and grooming services.
- Increased shop revenue by promoting and selling hair care products suited to client needs.
- Completed quality haircuts and styling for men, women and children.
- Tracked changing trends for men, teens and boys to best serve core clientele.
- Operated clippers and shears to create customized looks.
- Applied range of waxes, creams, gels and pomades to client hair to achieve style goals.
- Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.
- Worked with relaxers and other chemicals to change texture of clients hair.
Licensed Cosmetologist
Exclusive Barbershop
01.2015 - 06.2020
- Mens & kids fades
- Shampooing& conditioning
- Waxing
- Beard & mustache shaping
- Eyebrow edging
- Shear haircuts
- Neck & Head massaging
- Bang Trim
- Texturing
- Facials
- Built a loyal clientele base through exceptional customer service and personalized care.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Licensed Cosmetologist
Empire Barbershop & Salon
07.2013 - 01.2015
- Men & kid fades
- Shear haircutting
- Perms
- Waxing
- Make-up
- Nails
- Styling & Blowouts
- All over color
- Highlights
- Lowlights
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Styled hair, makeup and nails for customers for special events and occasions.
Licensed Cosmetologist
MasterCuts
02.2012 - 07.2013
- Hair coloring
- Highlights
- Lowlights
- Balyage
- Star technique highlight
- Hombre
- All over color(strip & deposit)
- Perms
- Hairstyling & up-dos
- Fades
- Waxing
- Facials
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Cosmetologists - Cosmetology
Milan Institute of Cosmetology
Amarillo, TX02-2012
High School Diploma -
Palo Duro High School
Amarillo, TX05-2008
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Hair styling
- Men and women haircuts
- Customer consultation
- Professionalism and ethics
- Sanitation practices
- Decision-making
- Continuing education
- Waxing treatments
- Product upselling
- Cosmetology
- Reflective listening
- Waxing and threading
- Sanitation maintenance
- Facials and makeup applications
- Facial massage techniques
- Salon management
- Beard trimming
- Scalp treatments
- Wig styling
- Workspace organization
- Hair cutting and trimming
- Tool, equipment, and surface sanitizing
- Payment processing
- Creativity and originality
- Product sales
- Adaptable to changing client needs
Languages
Spanish
Native or Bilingual
Timeline
Cosmetologist
Diamond X Royalty Barbershop & Salon
06.2020 - Current
Licensed Cosmetologist
Exclusive Barbershop
01.2015 - 06.2020
Licensed Cosmetologist
Empire Barbershop & Salon
07.2013 - 01.2015
Licensed Cosmetologist
MasterCuts
02.2012 - 07.2013
Cosmetologists - Cosmetology
Milan Institute of Cosmetology
High School Diploma -
Palo Duro High School
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