Cindy Pennington
Belington,WV
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
12
12
years of professional experience
Work History
Fast Team Member
Tractor Supply Company
Clarksburg, WV
03.2025 - Current
- Executed weekly ad and price changes in a timely manner
- Reset planograms
- Customer Service
Owner
Abby's
Elkins, WV
12.2021 - 12.2025
- Developed policies and procedures for the organization.
- Oversaw budgeting and financial management.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Managed daily operations of business, including hiring and training staff.
- Led startup and creation of operational procedures and workflow planning.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each
Store Manager
Dollar General
Junior , WV
12.2022 - 03.2025
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Developed strategies to maximize sales and profitability.
Store Manager
Bella's of Bowden
Bowden , WV
08.2015 - 09.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Updated POS system with new products and promotional offers.
- Prepared monthly reports on sales figures, expenses, profits.
Store Manager
Rue 21
Elkins , WV
09.2013 - 08.2015
- Coordinated stock replenishment processes as needed based on sales trends.
- Coordinated special events such as promotions or seasonal displays.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Resolved customer complaints in a professional manner.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Performed regular audits to ensure compliance with company standards.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
Education
2yr Business - Business
Bryant And Stratton College
Getzville, NY05-2018
Skills
Leadership, Communication, Customer Service, Problem Solving, Decision making, Inventory Management,
Timeline
Fast Team Member
Tractor Supply Company
03.2025 - Current
Store Manager
Dollar General
12.2022 - 03.2025
Owner
Abby's
12.2021 - 12.2025
Store Manager
Bella's of Bowden
08.2015 - 09.2021
Store Manager
Rue 21
09.2013 - 08.2015
2yr Business - Business
Bryant And Stratton College