Kylee Washington
Hanover,PA
Summary
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
5
5
years of professional experience
Work History
Fast Team Member
Tractor Supply Company
Westminster, Maryland
05.2024 - Current
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Monitored pricing and sales to ensure customers are getting the most out of their shopping experience, with correct pricing and correct sales for the week.
- Completed resets every week to ensure the store was up to the companies standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created detailed reports outlining project progress and results achieved.
Retail Associate
TARGET
Hanover, PA
08.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Helped customers locate products and checked store system for merchandise at other
- Followed checklist to complete retail store opening and closing activities
- Tracked inventory levels for restocking purposes.
- Expedited newly received merchandise to sales floor.
Front Desk Associate
PLANET FITNESS
Hanover, PA
07.2023 - 11.2023
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Updated guest profiles in computer system as necessary following any changes or modifications.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
Assistant Manager
GIANT FOOD
Baltimore, MD
08.2020 - 07.2022
- Uphold company customer service standards to provide customers with outstanding service and friendly environment
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue
- Handled customer service by dealing with complaints, handling customers invoices and answering customer questions
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members
- Made team members schedules, add them into the system, and trained new members
- Answered phones making sure to keep track of customers orders and that the customer is pleased with what they had ordered
Barista
Starbucks
Baltimore, MD
11.2021 - 02.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
High School Diploma -
Baltimore Polytechnic Institute
Baltimore, MD07-2022
Skills
- Inventory management
- Visual merchandising
- Customer service
- Data reporting
- Effective communication
- Time management
- Conflict resolution
- Problem solving
- Attention to detail
- Proficient in MS Office, Outlook,MS Project and TFS Project Management
Timeline
Fast Team Member
Tractor Supply Company
05.2024 - Current
Retail Associate
TARGET
08.2023 - 06.2024
Front Desk Associate
PLANET FITNESS
07.2023 - 11.2023
Barista
Starbucks
11.2021 - 02.2022
Assistant Manager
GIANT FOOD
08.2020 - 07.2022
High School Diploma -
Baltimore Polytechnic Institute