CINDY PERCEL
Boston,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Atrius Health
12.2020 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed over 100 customer calls per day
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used EPIC to schedule appointments.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Medical Assistant
Lahey Medical Center, Hemonc/Infusion Center
04.2017 - 11.2020
- Perform Vital Signs.
- Room Patients/Refill Rx.
- Phlebotomy.
- Assist in Bone Marrow Biopsy.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Assistant Sales Manager
Gap
01.2016 - 01.2017
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
Education
Professional Medical Assistant Certificate -
Salter School
Malden, MA2017
Office Works Certificate -
Catholic Charities North
Lynn, MA2015
High School Diploma -
Salem High School
Salem, MA2011
Skills
- Languages: Fluent in Spanish
- Proficient in Epic
- Proficient in Microsoft Office
- Proficient in performing vital signs and phlebotomy
- Injections (SC, ID, IM)
- Good Communication Skills, Ability to work well in a fast paced environment
- Able to learn new tasks quickly
Certification
- First Aid/CPR
- Certified Medical Assistant
- Office Works
Timeline
Patient Service Representative
Atrius Health
12.2020 - Current
Medical Assistant
Lahey Medical Center, Hemonc/Infusion Center
04.2017 - 11.2020
Assistant Sales Manager
Gap
01.2016 - 01.2017
Professional Medical Assistant Certificate -
Salter School
Office Works Certificate -
Catholic Charities North
High School Diploma -
Salem High School
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