Maritza Barrera
Riverside,CA
Summary
To obtain a position rooted in customer service, allowing me to contribute to the growth and success of the organization while maintaining high level of customer service.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Neighborhood Healthcare
08.2023 - 01.2024
- My responsibilities as a Patient Service Representative is to schedule, verify, cancel or reschedule patients appointments
- I entered all required data into the patients chart and updated patients records with accuracy
- My duties included of communicating effectively and to prepare patient charts prior to the patient visit
- I also received and recorded patient payments in computer and ledger for services received.My responsibilities also included demonstrating empathy while maintaining courteous and helpful behavior.
Customer Service/Data Entry
Star Shield Solutions
03.2018 - 08.2023
- As customer relations representative my general responsibility with the company is to ensure that all customer concerns are treated in a professional promptly manner
- My responsibilities include of processing/ shipping orders , creating invoices , researching and negotiating with potential installers
- Also, my responsibilities included of daily follow up calls to customers, dealerships and banks to coordinate and schedule appointments, while maintaining inventory reports, processing warranties, and handling administrative responsibilities.
Service Team Leader
Warehouse Shoe Sale
01.2015 - 03.2018
- As a service team leader my general responsibility is to operate the register, conduct sales , provide the customer with great service and to inform the customer of occurring promotions
- Along with training new sales associates and creating movements around the store to meet corporate expectations.
Education
Riverside City College
Riverside,CAArlington High School
Riverside, CASkills
- Fluent in English and Spanish
- Administrative and Office Support
- Reception Management
- Patient Greeting
- Appointment Scheduling
- Insurance Verifying
- Customer Service
- Scheduling Appointments
- Office Administration
- Fluent in English and Spanish
- Insurance Verification
- Organizational Skills
- Attention to Detail
- Team Collaboration
- Problem Solving
- Patient Confidentiality
- Telephone Etiquette
- Professionalism
- Empathy and Compassion
- Cross-Cultural Sensitivity
- Data Entry Proficiency
- Time Management
- Database Search and Data Entry Skills
- Calm and Effective Under Pressure
Functional Strengths
- Organized
- Versatile
- Resourceful
- Meticulous
- Hardworking
- Committed person
- Trustworthy
- Energetic
- Dynamic
- Demonstrate the ability to accomplish task and works under pressure.
References
Available upon request.
Timeline
Patient Service Representative
Neighborhood Healthcare
08.2023 - 01.2024
Customer Service/Data Entry
Star Shield Solutions
03.2018 - 08.2023
Service Team Leader
Warehouse Shoe Sale
01.2015 - 03.2018
Riverside City College
Arlington High School