Mariana Cardiel
Mesquite
Summary
Dedicated Patient Service Representative with expertise in customer service, appointment scheduling, and insurance verification. Committed to enhancing patient satisfaction and streamlining clinic operations.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Mesa View Medical Group
06.2025 - Current
- Supported insurance verification and eligibility assessments upholding accuracy and compliance requirements.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Service Representative
Canyonlands Healthcare
06.2021 - 04.2025
- Facilitated patient check-in and appointment scheduling processes, enhancing operational efficiency.
- Managed patient inquiries through phone and in-person communication, ensuring high levels of satisfaction.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Front Desk Receptionist
Virgin Valley Vet
03.2019 - 06.2021
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using veterinary management software to optimize clinic operations.
- Handled incoming calls and inquiries, providing accurate information about services offered.
- Assisted in maintaining a clean and organized reception area to enhance client experience.
Front Desk Clerk
Mesquite Gaming
02.2017 - 02.2019
- Greeted and assisted guests with check-in and check-out procedures, ensuring a welcoming environment.
- Handled guest inquiries and complaints, providing timely solutions to enhance satisfaction.
- Processed payments and maintained accurate financial records at front desk operations.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
High School Diploma -
Virgin Valley High School
Mesquite Nv 05.2008
Skills
- Customer service
- Insurance verification
- FLUENT IN ENGLISH
- FLUENT IN SPANISH
- Appointment scheduling
- MULTITASKING
- REFERRAL COORDINATION
- PATIENT CHECK IN AND CHECK OUT
Timeline
Patient Service Representative
Mesa View Medical Group
06.2025 - Current
Patient Service Representative
Canyonlands Healthcare
06.2021 - 04.2025
Front Desk Receptionist
Virgin Valley Vet
03.2019 - 06.2021
Front Desk Clerk
Mesquite Gaming
02.2017 - 02.2019
High School Diploma -
Virgin Valley High School