Linda Leylani Calzada
El Sobrante,Ca
Summary
Highly organized and detail-oriented professional with experience in answering phone calls and efficiently delivering messages to doctors. Seeking a position as a valuable member of a healthcare team where I can utilize my communication skills and contribute to providing exceptional patient care.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Sutter Health
San Francisco, CA
08.2023 - Current
- Assisted with the completion of medical forms and records.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
front desk receptionist/dental assistant
Allegro Dental
San Francisco
06.2020 - Current
- Answered phone calls in a timely and professional manner, addressing patient inquiries and scheduling appointments
- Managed the office's voicemail system, retrieving and forwarding messages promptly
- Accurately recorded and conveyed messages to the appropriate doctors, ensuring clear and efficient communication
- Assisted with administrative tasks, including maintaining patient records, organizing files, and managing correspondence
- Assisted with patient procedures and provided neatly set up sterilized tools for doctor
- Collaborated with the dental team to ensure seamless coordination of patient care and smooth workflow
- Provided paperwork for consent of patient before major procedures began
- Translated instructions to patients in spanish or english
Surgery Scheduler
Sutter Health
San Francisco, CA
08.2023 - 04.2024
- Ensured that all required documents were obtained prior to scheduled procedures.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Communicated with patients with compassion while keeping medical information private.
volunteer
Local Community Library
San Francisco
06.2017 - 06.2019
- Assisted with shelving books and maintaining library organization
- Helped locate books and materials, providing friendly and knowledgeable assistance
- Assisted with checking books in and out, handling library transactions, and issuing library cards
- Participated in library events and programs
- Conducted basic maintenance tasks, including organizing book displays and tidying shelves
- Supported librarians in administrative tasks, such as data entry and inventory management
- Provided support during library events, including setup, registration, and cleanup
Education
high school diploma -
De Anza High School
El Sobrante06.2021
Skills
- Excellent telephone etiquette
- Customer service skills
- Strong verbal communication
- Strong written communication
- Proficient in managing multi-line phone systems
- Detail-oriented
- Exceptional organizational skills
- Ability to prioritize tasks
- Ability to handle high call volumes
- Familiarity with dental terminology
- Familiarity with office procedures
- Competent in using dental office software
- Competent in using computer applications
- Fluent in English
- Fluent in Spanish
- Patient
- Compassionate
- Ability to handle challenging situations calmly
- Ability to adapt to different routines
Timeline
Patient Service Representative
Sutter Health
08.2023 - Current
Surgery Scheduler
Sutter Health
08.2023 - 04.2024
front desk receptionist/dental assistant
Allegro Dental
06.2020 - Current
volunteer
Local Community Library
06.2017 - 06.2019
high school diploma -
De Anza High School
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