Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rudy Nacapoy, Jr.

Honolulu

Summary


Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.

Overview

12
12
years of professional experience

Work History

Patient Service Representative

Waimanalo Health Center
01.2021 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.

PBX Operator

Queens Medical Center - Punchbowl
04.2013 - 01.2019
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Trained and mentored new PBX operations employees.
  • Enhanced communication between departments by promptly transferring calls and providing accurate information.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Collaborated with front desk personnel to ensure timely responses to guest inquiries or requests for assistance.

Education

Kamehameha Schools
Honolulu, HI
05-1988

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Telephone operations
  • Strong telephone etiquette
  • Answering questions
  • Excellent verbal communication skills
  • Message taking

Affiliations

  • International Association of Administrative Professionals

Timeline

Patient Service Representative

Waimanalo Health Center
01.2021 - Current

PBX Operator

Queens Medical Center - Punchbowl
04.2013 - 01.2019

Kamehameha Schools

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