Janna Hughes
Burnsville,NC
Summary
- Personable and dedicated Customer Service Representative with extensive experience in the telecommunication industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Excellent data entry skills. Managiblilty to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Detail-oriented Loan Consultant, Licensed to sell insurance, with over a year experience in busy financial institute.
- Motivated and hardworking Retail Pharmacy Technician with one year hands-on training in all areas of the Pharmacy. Excellent data entry skills, great telephone etiquette, and excellent customer service skills.
- Production line leader with management orientation, and exceptional people skills with over five years experience.
- Skilled Material Handler with over ten years experience in hands-on, fast paced production work.
- Customer-focused retail sales associate, highly motivated and hardworking with over two years experience.
- Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
25
25
years of professional experience
Work History
Sales and Service Representative
First Citizens Bank
Burnsville, NC
01.2023 - Current
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
- Educated customers about different types of banking services available at the branch.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Balanced daily cash deposits and vault inventory with zero error rate.
Customer Service Representative
Zito Media/Country Cablevision
Burnsville, NC
12.2019 - 01.2023
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Loan Consultant L
Lendmark Financial Services LLC
Marion, N.C
10.2018 - 12.2019
- Trained in taking customer applications for all areas of loans, from personal to bill consolidation to vehicle purchase. Processed loans face-to- face, telephone and from submitted online applications.
- Licensed to sell Life, disability, Accidental Death and dismemberment and Unemployment Insurance.
- Maintained confidentiality of branch records and client information.
- Processed cash withdrawals and bank deposits.
- Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
- Trained in taking payments from cash and check to debit cards.
- Interviewed customers to determine reasons for delinquency, source of income, and next pay date to build solutions for financial issues.
- Trained in Collection calls.
- Loaded consumer loan applications into the CALMS loan processing program and maintained customer files and accounts in CIMS computer application.
- Secured payments by following up with customers which disregarded promise to pay.
- Trained on cash drawer operation such as balancing and making daily deposits
Pharmacy Technician
Walmart Pharmacy
Spruce Pine, NC
08.2017 - 10.2018
- Registered with the Board of Pharmacy
- Supported the pharmacist in preparing hundreds of prescriptions daily.
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
- Received, reviewed, dispensed and labeled over a hundred prescriptions daily with expert accuracy.
- Communicated with insurance companies for billing purposes.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Maintained clean and organized pharmacy shelving and work areas.
- Communicated with all customers and staff in a pleasant and professional manner.
- Verified patient data and billing information.
- Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
- Communicated directly with doctors' offices via telephone, fax and email.
- Calculated, weighed, measured and mixed ingredients with expert precision.
- Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
- Provided friendly customer service at prescription drop-off and pick-up counters.
- Assisted Pharmacist with immunizations
Senior Material Handler/Material Handler/Pouching
Baxter Healthcare
Marion, NC
08.2001 - 07.2017
- Supervised a Team of over fifteen employees
- Trained in OSHA regulations and safety
- Operated equipment with focus on safety and efficiency.
- Transported material to correct locations and documented inventory changes.
- Demonstrated knowledge of industry best practices and company protocols.
- Planned and laid out work to meet production and schedule requirements.
- Drove team performance through effective training, coaching and motivating of line employees.
- Optimized machinery performance by calibrating according to prescribed standards.
- Adjusted machine feed and speed if machine malfunctioned.
- Maintained proper stock levels on a line.
- Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
- managed staff, overseeing any personnel grievances.
- Helped achieve company goals by supporting production workers.
- Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.
- Organized, scheduled and assigned production work.
- Managed quality control and maintained high customer satisfaction.
- Monitored and adjusted production processes or equipment for quality and productivity.
- Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.
Sales Associate
Walmart
Marion , NC
07.1999 - 07.2001
- Worked flexible schedule to accommodate changing customer levels.
- Operated a cash register to process cash, check and credit card transactions.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Administered all point of sale opening and closing procedures.
- Listened to customer needs and preferences to provide accurate advice.
- Completed purchases with cash, credit and debit payment methods.
Education
Associate ADN - Pre-nursing
Mayland Community College
2009
High School Diploma -
McDowell High School
Skills
- Computer proficient
- Customer service
- Inbound and Outbound Calling
- Data Entry
- Office equipment proficiency
- Technical Troubleshooting
- Hardware diagnostics
- Hard worker
- Positive learning process
- Operations management
- Quick learner
- Sales
- Team player mentality
- Cash handling accuracy
- Excellent communication skills
- Listening skills
- Outgoing personality
- Call Center Operations
- Pharmacy operations
- FDA compliance
- Excellent telephone etiquette
- HIPAA trained
- Pharmaceutical distribution familiarity
- Product and service knowledge
- Cash counting
- Transaction Processing
Timeline
Sales and Service Representative
First Citizens Bank
01.2023 - Current
Customer Service Representative
Zito Media/Country Cablevision
12.2019 - 01.2023
Loan Consultant L
Lendmark Financial Services LLC
10.2018 - 12.2019
Pharmacy Technician
Walmart Pharmacy
08.2017 - 10.2018
Senior Material Handler/Material Handler/Pouching
Baxter Healthcare
08.2001 - 07.2017
Sales Associate
Walmart
07.1999 - 07.2001
Associate ADN - Pre-nursing
Mayland Community College
High School Diploma -
McDowell High School