Jonathan Smith
Miami,FL
Summary
Well-qualified sales and customer service representative, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Accomplished in providing unsurpassed support to demanding customers. Offering 12 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Sales And Customer Service Representative
Neiman Marcus
Miami, FLORIDA
11.2017 - 03.2019
- Compiled customer feedback and recommended service delivery improvements to management
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Communicated with vendors regarding back order availability, future inventory and special orders
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Responded to customer requests for products, services and company information
- Answered constant flow of customer calls with up to 25 calls in queue per minute
Customer Sales Representative
Get A Room
Miami, FLORIDA
08.2016 - 10.2017
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Contacted potential customers to capitalize on sales opportunities
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company's offerings
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Customer Service Representative
Carnival Cruise Lines
Miami, FLORIDA
10.2015 - 11.2016
- Responded to customer requests for services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported customer needs by fielding diverse questions about up coming cruise information, deck plans, and details about excursions.
- Answered constant flow of customer calls with up to 50 calls in queue per minute.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL2024
Associate of Arts - Music Education
Miami Dade College
Miami, FL2020
High School Diploma -
Miami Senior High School
Miami, FL2005
Skills
- Administrative support
- Credit card processing
- Staff education and training
- Good listening skills
- Strategic sales knowledge
- Complaint resolution
- Professional telephone demeanor
- Quick learner
- Sale expertise
- Computer proficient
- Data entry
Timeline
Sales And Customer Service Representative
Neiman Marcus
11.2017 - 03.2019
Customer Sales Representative
Get A Room
08.2016 - 10.2017
Customer Service Representative
Carnival Cruise Lines
10.2015 - 11.2016
High School Diploma -
Miami Senior High School
Associate of Arts - Music Education
Miami Dade College
Bachelor of Arts - Psychology
Florida International University