April Carrillo
Downey,CA
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Cedar Sinai Cancer
Beverly Hills, California
12.2023 - Current
- Assisted patients with scheduling appointments and managing inquiries.
- Coordinated patient referrals to specialists, ensuring timely access to necessary care.
- Maintained accurate patient records in the electronic health system.
- Communicated effectively with healthcare providers regarding patient needs.
- Provided comprehensive information on treatment options and insurance coverage, empowering patients to make informed decisions.
- Verified insurance information, collected payments, and scheduled appointments.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Guided patients to appropriate professionals and services, enhancing their healthcare experience.
Education
Artesia High School
Lakewood, CASkills
- Patient scheduling
- Appointment scheduling
- Fluent in English and Spanish
- Insurance verification
- Medical insurance
- Patient admitting
- Customer service
- Effective communication
- Fluent in English and Spanish
- Verbal and written communication
- Attention to detail
- Problem solving
- Team training
- Document filing
- Healthcare industry
- Healthcare industry
Timeline
Patient Service Representative
Cedar Sinai Cancer
12.2023 - Current
Artesia High School