Cindy Perez
Lubbock
Summary
Dynamic customer service representative with a proven track record at South Plains Telephone Co-op, adept at conflict resolution, and improving customer experience through effective communication and cultural competence. Recognized for exceeding performance metrics, I leverage the strong ability to learn quickly.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
South Plains Telephone Co-Op
Lubbock
06.2019 - Current
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Maintain a high level of professionalism when dealing with difficult customers.
- Answer customer inquiries via phone, email, and app.
- Identify areas of improvement in customer service processes, and suggest changes accordingly.
- Provide exceptional customer service to ensure customer satisfaction.
- Perform administrative tasks such as filing paperwork and generating reports, if needed.
- Maintain detailed records of customer interactions, transactions and comments for future reference.
- Resolve complex problems by working with other departments to provide solutions that meet customer needs.
- Develop strong relationships with customers by providing personalized assistance and support.
Daycare Teacher
Sunnyside Learning Academy
Lubbock
08.2016 - 06.2019
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Developed and enforced positive strategies to encourage good behavior.
- Taught basic language skills including reading readiness, phonics, writing.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Created and maintained a clean, organized, and stimulating environment conducive to learning.
- Implemented behavior management strategies to encourage appropriate behaviors in the classroom setting.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
Education
Associate of Arts -
South Plains College
Levelland, TXSkills
- Customer service
- Attention to detail
- Active listening
- Verbal and written communication
- Computer proficiency
- Data entry
Languages
Spanish
Native/ Bilingual
References:
- Andrew Vargas- CFO at South Plains Telephone Co-op
Cell: (806)928-4882
- Callyn Hale- Case worker at LPDO
Cell: (409)651-4690
Timeline
Customer Service Representative
South Plains Telephone Co-Op
06.2019 - Current
Daycare Teacher
Sunnyside Learning Academy
08.2016 - 06.2019
Associate of Arts -
South Plains College