Cindy Polydoras
Information Technology Director
Canton,MI
Summary
Experienced IT professional, knowledgeable leader and dedicated problem solver. Brings 25+ years of valuable technology expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Director, IT
Emergent Health Partners
Ann Arbor, MI
01.2018 - Current
- Consolidated all IT services after merger with Lifecare Ambulance including Dispatch center and 10 locations
- Instrumental in researching, evaluating, project managing and implementing new CAD – Computer Aided Dispatch system company wide and infrastructure to support it
- Reduced telecom expenses by over 25%
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
- Identified departmental needs and made suggestions regarding technical direction.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
- Oversaw distribution of patches and new software releases to support network security and integrity.
- Planned and implemented upgrades to system hardware and software.
- Performed network security design and integration duties.
- Maximized system availability through development and testing of contingency plans.
Network Manager
Emergent Health Partners
Ann Arbor, MI
06.2013 - 01.2018
- Manage technology operations for 911 dispatch center and six ambulance services companies: Huron Valley Ambulance, Jackson Community Ambulance, Monroe Community Ambulance, Lenawee Community Ambulance, Albion Community Ambulance and Alliance Mobile Health
- Manage daily operations of IT department, analyzing workflow, establishing priorities, developing standards and processes, and setting deadlines
- Provide strategic and operational technology direction to all companies
- Create and enforce security and data standards including HIPAA
- Secured and connected private networks at multiple sites across interstate corporate WAN.
- Directed acquisition, installation and testing of network hardware.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Developed and documented network policies, procedures and standards.
- Oversaw distribution of patches and updates to support network security and integrity.
Network Manager
The Henry Ford
Dearborn, MI
08.1998 - 06.2013
- Manage and facilitate technology operations for institution
- Technologies including voice network, data network, computer room, and servers needed to provide continuous and reliable services to all customers including Henry Ford Museum, Greenfield Village, IMAX theater, Ford Rouge Factory Tour and Henry Ford Academy
- Direct daily operations of IT team to ensure operational focus and customer satisfaction
- Assist CIO in overall management of department through budgeting, strategic planning, and personnel management processes
- Serve as sounding board and technical adviser in technology plans and policy making
- Lead and supervise technology team within ITS department in manner that promotes good customer services, teamwork, and collaboration
- Conduct performance reviews of Help Desk and Network teams
- Ensure consistent and reliable delivery of technology services to entire institution, including phone and data network, through attentive monitoring, proactive upgrading, and prioritizing and user assessment
- Manage key vendor sole source relationships to ensure quality of services, good communications of needs and timeliness of solutions
- Provide effective project management for technology projects including major phone system upgrades, major server upgrades, software and application upgrades and other technology advancements and maintenance needs as needed
Education
Some College (No Degree) - Business Administration
Central Michigan University
Mount Pleasant 05.2001 -
Bachelor of Science - Information Technology
University of Michigan
Dearborn, MI 09.1985 - 12.1989
Skills
Project Management
Budgeting
Strategic planning
Verbal and written communication
Staff Management
Operations management
Issues resolution
Timeline
Director, IT
Emergent Health Partners
01.2018 - Current
Network Manager
Emergent Health Partners
06.2013 - 01.2018
Some College (No Degree) - Business Administration
Central Michigan University
05.2001 -
Network Manager
The Henry Ford
08.1998 - 06.2013
Bachelor of Science - Information Technology
University of Michigan
09.1985 - 12.1989