Narasimhan Saiganesh

Strategy and Leadership

• Worked closely with organizational leadership (Hospital Presidents, CMIO, CNO, CIO, CISO, CDO, SVPs, and VPs) on both Payer (10 million members) and Provider (14 Hospitals) sides of business with $24B revenue, to guide Operational Strategy, showing Executive Presence
• Led a team of 380 resources with 8 leaders reporting directly (6 Managers, 1 Offshore Director, 1 MSP Director) with $70m Annual Budget responsibility
• Enabled the team members to do the best work of their careers and helped them become the best version of themselves through regular check-in (performance review) sessions unleashing their potentials
• Demonstrated Core Behaviors - Customer First, Purposeful Execution, Transformational Leadership, and Trust Working Together
• Recognized as a Change Agent who believes in the motto - Leadership is Action...not Position
• Achieved great CSAT scores through Gallup Survey - Net Promoter Score (NPS) values of 50 and above for Customers and 70 and above for Employees

Enterprise Information Services

• Transformed IT from a Cost Center to a Profit Center, successfully establishing it as an independent, for-profit company
• Analyzed, Designed, and Implemented more than 30 Infrastructure services as part of the IT Service Catalog covering Data Modeling, Databases, Big Data, and Data Analytics environments
• Completed ITIL Foundation Course training and made it mandatory for the leadership team ensuring compliance
• Delivered 360 Perfect Days for the Infrastructure Services (days with no unplanned downtime for key applications) utilizing Reliable and Resilient Service Model
• Established Off-shore service model and successfully led a team of 50 members from offshore for niche skillsets and 24x7x365 round-the-clock support achieving Work-Life balance for all
• Segregated Payer and Provider data per legal requirements and protected members' as well as competitive information by complying with PHI/PII HIPAA, Security, Privacy, and Ethic Rules

End User Services (Digital Workplace)

• Established and led a group of 380 people globally and delivered the following services - Help Desk, Desktop, Print, Mobility Solutions, Device Configurations, Device Security, Collaboration, Messaging, and Meeting Technology - as an One Stop Shop for both Payer and Provider side businesses for the enterprise of 40,000 employees
• Transitioned from On-Prem to Cloud-based services (Oracle Cloud, M365 based eMail conversion from multiple legacy domains, Sharepoint conversion, One-Drive files, TEAMS migration, etc.)
• Spearheaded and delivered many Continuous Improvement (CI) initiatives with Shift-Left and Self-Service techniques making use of ChatBOTs, Knowledge Articles, Mobile Texting, Call Routing, Password Reset, etc.
• Reduced Help Desk Ticket Volume by 70%, achieved Technical Debt Reduction by 50%, created 2000 Knowledge Articles, and saved $4m/year through CI initiatives
• Successfully implemented Microsoft InTune Autopilot (Direct Device Delivery, Imaging, and Persona-based provisioning)
• Expanded Off-shore team to 80 employees using the principle Right-Person for the Right-Job showing 50% productivity improvement Y/Y
• Piloted HP's Capture and Route technique with Digitization of Fax leading to decommissioning opportunities for RightFax and Biscom solutions. Expanding the techniques to other business areas (Surgical Scheduling and Legal Workflows) for a potential multi-million dollar ROI
• Implemented the Asset Management tool Flexera to ensure the devices are all accounted for properly in conjunction with CMDB and their life cycles are maintained like clock work

Procurement / Vendor Partner Management

• Procurement and Maintenance of over 55,000 devices using Win-Win partnership with OEMs (Dell, HP, Lenovo, Apple, Samsung) and other Service Providers
• Negotiated and implemented the Managed Service Provider (MSP) contracts covering both Onshore and Offshore locations ($17m+/year) - through RFI/RFP/SOW stages - to provide Help Desk and Desktop Services
• Negotiated and implemented various Database HW and SW Service contracts covering Oracle, IMS, DB2, Teradata, Hadoop, Microsoft, HP along with BI / Data Tools like Cognos, Tableau, PowerBI, SAS, Alteryx, Denodo, etc.
• Project driven SOW-type engagements/contracts ranging in values $500k - $5m for medium-to-complex multi-month/multi-year initiatives throughout the year
• Challenged and successfully implemented various continuous improvement type initiatives regarding “what’s next” type RFIs/RFPs with multi-national vendors (Cloud-based services, Company provided-to-BYOD transitions for devices, Device optimization for employees in Mobility space, Printer optimization, etc.)

Implementing the first ever MDM and EDW for the Enterprise

• Developed the first ever Enterprise Data Warehouse (EDW) by using Oracle RDBMS technology. Implemented the concept of Master Data, Star Schema and Snow-flake Data modeling techniques, ETL processes, and Reporting. Created many logical and physical data models. Used reverse-engineering
• Ensured Master Data is Correct, Current, and Consistent (”3Cs”) by taking ownership of the data, partnering with the business sponsors/engineers
• Implemented Corporate Coding structures and hierarchies; Material, Customer, Vendor, Location, and Employee masters; and Reference Data
• Adherence to the Data Governance principles with Data Quality reporting. Created Data Dictionary and Meta-Data Repository
• As a head of a large-scale IT division of a $13B enterprise, successfully set up and executed the strategic plan and led a 50-member group onsite and offshore. Efficiently managed multi-TB Oracle EDW with multi-million-dollar budget. Published timely data for the Executive Management across Americas, EMEA, and A/P on a daily basis
• Enterprise Application Development – Implemented many global applications and processes utilizing Oracle, .Net, Java toolsets. Often delivered ‘good of the world’ type projects (build, then they will come)
• TE Operational Advantage (TEOA) - Similar to Six Sigma. TE’s process improvement/LEAN program delivered performance improvement of EDW by 40-50%. Voice-of-Customer, Kaizen-events, Value-Stream-Mapping, etc. were utilized to collect ideas and deliver improvements
• EDW became the “only game in town” for the 80,000 employee $16B enterprise doing business in 80 countries. It was relied upon for quarterly and year end financial closings (Wall Street/SOX Reporting)

Implementing the first ever Offshore support model

• Responsible for the multi-level vendor selection process, contract negotiations (SOW), multi-team setup process - onsite and offshore
• Created brand new help desk setup with 24x7 coverage, creation of SLAs, Metrics, Measures, formalizing source code control, knowledge transition to offshore resources in a phased manner and established SME concept

Venturing into Mergers-Acquisitions-Divestitures (M-A-D)

• Tapped for a new role in the organization, defined the M-A-D Coordinator role and worked across the IT spectrum in bringing the data from other companies for a quick integration with the enterprise data warehouse.
• Analyzed, designed, and produced the “Acquisitions Cookbook”
• Successfully delivered 80 M-A-Ds over a period of 2 years gaining much business knowledge in the process and establishing contacts at various levels. Highly commended for doing something that never got tried before