Michael Havens
MARINETTE,WI
Summary
Dynamic Customer Service Representative with a proven track record at Highmark Health, recognized for exceeding service standards and enhancing client satisfaction. Skilled in complaint resolution and quality assurance, I build strong relationships while effectively managing account updates and technical inquiries, ensuring seamless support and promoting long-term business growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Highmark Health
07.2022 - 03.2025
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Created and maintained detailed database to develop promotional sales.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Customer Service Representative
Zillow Group
07.2021 - 07.2022
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Ancestry
10.2019 - 01.2021
- Informed customers of promotions to increase sales productivity and volume.
- Stayed current on company offerings and industry trends.
- Built relationships with customers and community to promote long term business growth.
Technical Support Representative
Chrysler/Sprint Joint Program
03.2017 - 07.2019
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Managed high levels of call flow and responded to technical support needs.
Education
High School Diploma -
Hemphill High School
Hemphill, Texas07-1993
Skills
- Account updating
- Complaint resolution
- Scheduling
- Quality assurance controls
- Active listening
- Client relations
- Information security
Timeline
Customer Service Representative
Highmark Health
07.2022 - 03.2025
Customer Service Representative
Zillow Group
07.2021 - 07.2022
Customer Service Representative
Ancestry
10.2019 - 01.2021
Technical Support Representative
Chrysler/Sprint Joint Program
03.2017 - 07.2019
High School Diploma -
Hemphill High School
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