Summary
Overview
Work History
Education
Skills
Timeline
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Michael Havens

MARINETTE,WI

Summary

Dynamic Customer Service Representative with a proven track record at Highmark Health, recognized for exceeding service standards and enhancing client satisfaction. Skilled in complaint resolution and quality assurance, I build strong relationships while effectively managing account updates and technical inquiries, ensuring seamless support and promoting long-term business growth.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Highmark Health
07.2022 - 03.2025
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Created and maintained detailed database to develop promotional sales.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

Customer Service Representative

Zillow Group
07.2021 - 07.2022
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative

Ancestry
10.2019 - 01.2021
  • Informed customers of promotions to increase sales productivity and volume.
  • Stayed current on company offerings and industry trends.
  • Built relationships with customers and community to promote long term business growth.

Technical Support Representative

Chrysler/Sprint Joint Program
03.2017 - 07.2019
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Managed high levels of call flow and responded to technical support needs.

Education

High School Diploma -

Hemphill High School
Hemphill, Texas
07-1993

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Quality assurance controls
  • Active listening
  • Client relations
  • Information security

Timeline

Customer Service Representative

Highmark Health
07.2022 - 03.2025

Customer Service Representative

Zillow Group
07.2021 - 07.2022

Customer Service Representative

Ancestry
10.2019 - 01.2021

Technical Support Representative

Chrysler/Sprint Joint Program
03.2017 - 07.2019

High School Diploma -

Hemphill High School
Michael Havens