Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Cindy Rayo

Phoenix,AZ

Summary

Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Daytime Assistant

Gompers
Peoria, AZ
03.2024 - Current
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others on Incident Report writing.
  • Planned and completed group projects, working smoothly with others.
  • Prioritized and organized tasks to efficiently accomplish member goals.
  • Identified needs of members promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached members and engaged in conversation through use of effective interpersonal and people skills.
  • Provided compassionate care while ensuring client safety and comfort.
  • Recorded patient information such as progress reports.
  • Performed light housekeeping duties including meal preparation for members.
  • Engaged members in conversation to stimulate cognitive abilities and promote socialization.

Youth Correctional Officer

Arizona Department Of Juvenile Corrections
Phoenix, AZ
06.2021 - 04.2023
  • Supervised and monitored youth in custody to ensure safety and security of the facility.
  • Provided counseling, conflict resolution, and guidance to youth in order to facilitate positive behavior changes.
  • Conducted regular rounds of the facility to ensure compliance with regulations and policies.
  • Enforced rules and regulations among the population using appropriate disciplinary measures when necessary.
  • Organized recreational activities for youths to promote physical fitness, socialization skills, teamwork, and problem-solving abilities.
  • Maintained accurate records of incidents involving youth residents and reported any significant changes in behavior or attitude to supervisors promptly.
  • Collaborated with other staff members to develop strategies for handling difficult situations with inmates.
  • Facilitated group discussions aimed at helping youths understand the consequences of their actions while developing life skills such as anger management techniques.
  • Inspected cells daily for contraband items or signs of self-harm behaviors among inmates.
  • Provided crisis intervention services when needed including suicide prevention protocols and de-escalation tactics.
  • Completed daily reports.
  • Observed and recorded progress of each juvenile offender.
  • Performed head counts, checking cells for missing inmates.

Crew Shift Leader

Dairy Queen Grill & Chill
Phoenix, AZ
01.2016 - 03.2020
  • Assisted in the hiring process of new crew members and trained them on company policies and procedures.
  • Ensured compliance with all safety regulations and maintained a safe working environment for staff.
  • Monitored employee performance, provided feedback, and coached employees to enhance their customer service skills.
  • Maintained accurate records of shift activities including sales transactions, labor costs, and inventory levels.
  • Performed daily opening and closing duties such as counting cash drawers, reconciling tills, and restocking supplies.
  • Resolved customer complaints in a professional manner while ensuring their satisfaction with the product or service.
  • Provided feedback to management regarding potential areas of improvement in operations and personnel issues.
  • Supervised employees during shifts to ensure tasks were completed according to standards set by management.

Education

High School Diploma -

Moon Valley High School
Phoenix, AZ
05-2016

Skills

  • Non-violent intervention
  • Emergency Response
  • Records Management
  • File and record maintenance
  • Staff Management
  • De-Escalation Techniques
  • Strategic planning and organization
  • Client Confidentiality
  • Emotional Support
  • Incident Reporting
  • Documentation

Accomplishments

  • Proud Award Youth Corrections Officer for the month of January

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

First Aid and Cpr Certified

Timeline

Daytime Assistant

Gompers
03.2024 - Current

Youth Correctional Officer

Arizona Department Of Juvenile Corrections
06.2021 - 04.2023

Crew Shift Leader

Dairy Queen Grill & Chill
01.2016 - 03.2020

High School Diploma -

Moon Valley High School

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Cindy Rayo