Cindy Retort-Weltman
New Castle,Pa.
Summary
Dynamic senior management professional with a proven track record of leading high-performing teams and driving operational success across diverse industries. Strong commitment to team collaboration and adaptability to evolving business needs, consistently delivering impactful results that align with organizational goals. Expertise in strategic planning, resource management, and process optimization ensures efficient operations and sustainable growth. Recognized for exceptional leadership, innovative problem-solving abilities, and effective communication skills that foster a positive work environment and inspire team excellence.
Overview
26
26
years of professional experience
Work History
Sr. Practice Manager PMR
UPMC Children's Hospital of Pittsburgh
UPMC Children's Hospital
04.2023 - Current
- Streamlined operational workflows to enhance patient care delivery and increase departmental efficiency.
- Led cross-functional teams in implementing process improvements that reduced wait times for services.
- Developed strategic initiatives to optimize resource allocation and manage departmental budgets effectively.
- Mentored junior staff, fostering professional development and enhancing team performance through targeted training programs.
- Collaborated with clinical leadership to align practice management strategies with organizational goals and objectives.
- Analyzed performance metrics to identify areas for improvement, driving data-informed decision-making across departments.
- Increased revenue for the firm by identifying growth opportunities and expanding service offerings.
- Championed a culture of continuous learning within the firm, promoting professional development opportunities for all employees.
Senior Practice Manager Hem/Onc And BMT
UPMC Children S' Hospital Of Pittsburgh
Pittsburgh, Pa.
01.2012 - 04.2023
- Provide outstanding support to the entire staff which results in improved process flow and boosted efficiency.
- Over sight of 2 Medical Practices and Outpatient Oncology Clinic. Clinic delivers sedation, chemotherapy and stem cell collections.
- Assist with regulatory issues such as compliance. Responsible for DOH, FACT, Joint Commission inspections.
- Oversee fiscal operations, including accounting, budgeting, authorizing expenditures, and financial reporting.
- Supervise a team of 103 personnel, including RN, PCT, Administrative Assistants, Research staff and Faculty.
- Enhanced operational efficiency and productivity by managing budgets, accounts and implemented electronic billing.
- Implemented groundbreaking therapies to include MIBG therapy and CAR -T cell therapy. Initiatives included contract negotiations, staff education, policies and procedures as well as initiation of billing for new services.
- Created new revenue stream with MIBG therapy and CAR T cell therapy. One of 70 centers in the US to offer these therapies.
- Analyzed performance metrics to identify areas for process improvement, driving operational excellence within the practice.
- Facilitated communication between departments to enhance interdisciplinary collaboration and improve service delivery timelines.
- Oversaw compliance with regulatory standards, maintaining a safe environment for patients and staff while minimizing risks.
- Established best-practice standards for client communication, leading to improved customer satisfaction ratings.
- Spearheaded process improvement initiatives, resulting in increased efficiency and reduced operational bottlenecks.
- Coordinated efforts between various departments to ensure seamless collaboration towards shared goals.
- Implemented innovative technologies to modernize office operations and improve overall productivity.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Nurse Manager Outpatient Services
UPMC Children 's Hospital
Pittsburgh, Pa.
05.2010 - 12.2011
- Promoted the smooth operations of 5 Pediatric Satellite offices to include Erie, Hermitage, Chippewa and 2 locations in Wexford, Pa.
- Trained staff to work in all locations to promote smooth operations during staff vacancy.
- Contributed substantially to successful department JCAHO accreditation.
- Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
- Introduced, negotiated and implemented new projects to expand scope of engagement. Opened an additional EEG service at one of the Wexford Locations.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Unit Director
UPMC Children 's Hospital
Pittsburgh, Pa.
04.2000 - 04.2010
- Presented an exemplary image of the company and what it had to offer customers.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Liason for the move of the new hospital from Oakland to Lawrencevill.
- Recruitment, training and ongoing employee evaluations.
- Honored for zero staff turn over 2 consecutive years.
Education
Bachelor of Science - Nursing
Slippery Rock University Of Pennsylvania
Slippery Rock, PANursing Diploma - Nursing
St. Francis Hospital School Of Nursing
New Castle, PASkills
- Client assessment and analysis
- Strong verbal communication
- Risk management processes and analysis
- Budgeting and finance
- Self-motivated
- Powerful negotiator
- Team leadership
- Staff development
- Extremely organized
- Conflict resolution
- Project Management
- Interpersonal and written communication
- Data analysis
- Operational efficiency
- Innovation and creativity
- Electronic health records
- Policy and procedure development
Timeline
Sr. Practice Manager PMR
UPMC Children's Hospital of Pittsburgh
04.2023 - Current
Senior Practice Manager Hem/Onc And BMT
UPMC Children S' Hospital Of Pittsburgh
01.2012 - 04.2023
Nurse Manager Outpatient Services
UPMC Children 's Hospital
05.2010 - 12.2011
Unit Director
UPMC Children 's Hospital
04.2000 - 04.2010
Bachelor of Science - Nursing
Slippery Rock University Of Pennsylvania
Nursing Diploma - Nursing
St. Francis Hospital School Of Nursing