Summary
Overview
Work History
Education
Skills
References
Awards
Certification
Accomplishments
Timeline
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Delaney Brown

Frisco,TX

Summary

Dynamic Practice Manager at Eldorado Pet Hospital with a proven track record in staff training and workflow efficiency. Expert in customizing medical software and enhancing operational performance. Skilled in client communication and animal handling, I thrive on building strong teams and delivering exceptional veterinary care. Passionate about helping pets and people.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Practice Manager

Eldorado Pet Hospital
Little Elm, TX
03.2024 - Current
  • Recruited, hired, and trained new staff members in various positions.
  • Managed 13 employees and developed close working relationships.
  • Customized a new medical record software, "Pulse," to fit clinics' needs.
  • Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
  • Coordinated staff recruitment, training, and scheduling activities.
  • Built work schedules and staff assignments, taking workload, space, and equipment availability into consideration.
  • Maintained inventory of medical supplies and equipment, placing orders when necessary.
  • Assisted veterinarians in providing quality medical care by maintaining an orderly environment within the clinic
  • Implemented strategies for improving overall efficiency within the practice.

Veterinary Technician

Eldorado Pet Hospital
Little Elm, TX
07.2021 - 03.2025
  • Prepared and labeled medications and instructed client on administration.
  • Prepared specimens for laboratory analysis by collecting samples, labeling them correctly and ensuring proper storage conditions.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Leveraged X-ray equipment for imaging, and interpreted results.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
  • Performed basic diagnostic tests such as fecal examinations or skin scrapings.
  • Performed jugular, saphenous, cephalic, and femoral blood draws for labs daily.
  • Conducted initial exams on pets, took vital signs and collected samples for lab.
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Trained new staff members.
  • Cross-trained in reception
  • Preformed dental procedures include polishing, removing stains, and scaling dental calculus.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Maintained inventory control of medications and supplies by restocking shelves according to established protocols.
  • Scheduled appointments for new patients as well as follow up visits for existing ones.
  • Processed incoming calls from clients seeking advice or requesting appointments.
  • Provided nursing care to hospitalized patients including administering fluids, feeding tubes, bandaging wounds, taking radiographs and performing lab tests.
  • Managed patient records including entering data into computer system, filing paperwork and updating information.
  • Operated anesthesia, oxygen and monitoring equipment.
  • Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet parents.

Owner

D Doodle Stickers
Frisco, TX
01.2021 - 12.2023
  • I started my own small business, making and selling custom stickers.
  • I manage my own Etsy shop and create all my art personally.
  • Worked with Procreate
  • Identified new technologies that could be used to improve efficiency and productivity.
  • Established and maintained relationships with suppliers, clients, and other business partners.

Customer Service Associate

Pet Supplies Plus
Frisco , TX
01.2021 - 05.2022
  • I helped customers find the best products for pets, worked as the cashier, cleaned the dog wash, and organized the store.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Provided information about products and services available to customers.

Student

Pre Vet Med Apps Class
01.2020 - 01.2021
  • Learned about veterinary basics and got hands-on experience handling animals and doing basic clinical work

Employee

Frisco Sports Center
Frisco, TX
01.2020 - 01.2021
  • Employed for six months, I ran the floor, organized paperwork, and worked as a cashier.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Answered store and merchandise questions and led customers to wanted items.

Team Member

Lone Star High School FFA Vet Team
01.2019 - 01.2021
  • Completed and memorized required practical such as tools, questions, and breeds of animals

Video Producer

Ballet Burn
01.2018 - 01.2019
  • Ballet Burn video production- shot and produced five videos for social media use
  • Ballet burns instructor videos- shot and produced for social media use

Foster Caregiver

01.2021
  • Cared for kittens from my pre-vet med apps for the weekend
  • Administered medications PO to kittens and took basic care of them for the weekend

Photographer

Branch Church
01.2019
  • Photographer for Christmas celebration and meeting

Veterinary Assistant

Flower Mound Animal Shelter
01.2019
  • Assisted veterinarian with microchipping, blood tests, vaccines, performed surgery preparation, nail clipping, and ear cleaning

Education

Bachelor of Science - Nursing

Texas Woman's University
Denton, TX
12-2027

High School -

Lone Star High School
Frisco, TX
05.2022

Skills

  • Animal handling
  • Client communication
  • Inventory control
  • Team collaboration
  • Staff training
  • Problem-solving
  • Workflow efficiency
  • HIPAA and OSHA regulations
  • Staff management
  • New hire training
  • Practice management
  • Decision-making
  • Owner Education
  • Customer service-oriented
  • Basic knowledge of physical exams
  • Working knowledge of a variety of breeds
  • Personal experience with small animals
  • Excellent communication skills
  • Clinical assessment
  • Data entry
  • Animal restraint (dog and cat)
  • Anesthesia monitoring
  • Animal examination
  • Reception duties
  • Vaccine administration
  • Microscope skills
  • Parasite control
  • Animal behavior analysis
  • Injection administration (IM, SQ, IV)
  • Pre-anesthetic preparation
  • Thoracic and abdominal radiograph
  • Vaccinations
  • Surgical preparation
  • Intravenous injection
  • Medication dispensing
  • Instrument pack sterilization
  • Medical history collection
  • Vital signs
  • Controlled substance management
  • Avimark
  • Pulse
  • Animal Phlebotomy Expertise
  • Aseptic Technique

References

  • Dr. Bhaskar Reddy, Practice Owner, Eldorado Pet Hospital, 972-904-9316
  • Dr. Akm Huq, Veterinarian, Eldorado Pet Hospital, 469-450-5851
  • Peter Huynh, Former Employer and Store Manager, Pet Supplies Plus, 214-492-3975
  • Tracy Sperone, Former Employer, Frisco Sports Center, 469-400-3828
  • Ann Terry, Lone Star High School Librarian, 469-569-5356

Awards

  • Texas UIL State Finals, 12th place marching band, 2019
  • Lone Star High School Academic Excellence, 2021

Certification

  • CVA (Certified Veterinary Assistant)

Accomplishments

  • Texas Women's University Chancellors List 2024
  • Lone Star High School Academic Excellence 2021

Timeline

Practice Manager

Eldorado Pet Hospital
03.2024 - Current

Veterinary Technician

Eldorado Pet Hospital
07.2021 - 03.2025

Owner

D Doodle Stickers
01.2021 - 12.2023

Customer Service Associate

Pet Supplies Plus
01.2021 - 05.2022

Foster Caregiver

01.2021

Student

Pre Vet Med Apps Class
01.2020 - 01.2021

Employee

Frisco Sports Center
01.2020 - 01.2021

Team Member

Lone Star High School FFA Vet Team
01.2019 - 01.2021

Photographer

Branch Church
01.2019

Veterinary Assistant

Flower Mound Animal Shelter
01.2019

Video Producer

Ballet Burn
01.2018 - 01.2019

Bachelor of Science - Nursing

Texas Woman's University

High School -

Lone Star High School
Delaney Brown