Delaney Brown
Frisco,TX
Summary
Dynamic Practice Manager at Eldorado Pet Hospital with a proven track record in staff training and workflow efficiency. Expert in customizing medical software and enhancing operational performance. Skilled in client communication and animal handling, I thrive on building strong teams and delivering exceptional veterinary care. Passionate about helping pets and people.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Manager
Eldorado Pet Hospital
Little Elm, TX
03.2024 - Current
- Recruited, hired, and trained new staff members in various positions.
- Managed 13 employees and developed close working relationships.
- Customized a new medical record software, "Pulse," to fit clinics' needs.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Coordinated staff recruitment, training, and scheduling activities.
- Built work schedules and staff assignments, taking workload, space, and equipment availability into consideration.
- Maintained inventory of medical supplies and equipment, placing orders when necessary.
- Assisted veterinarians in providing quality medical care by maintaining an orderly environment within the clinic
- Implemented strategies for improving overall efficiency within the practice.
Veterinary Technician
Eldorado Pet Hospital
Little Elm, TX
07.2021 - 03.2025
- Prepared and labeled medications and instructed client on administration.
- Prepared specimens for laboratory analysis by collecting samples, labeling them correctly and ensuring proper storage conditions.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Leveraged X-ray equipment for imaging, and interpreted results.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Performed basic diagnostic tests such as fecal examinations or skin scrapings.
- Performed jugular, saphenous, cephalic, and femoral blood draws for labs daily.
- Conducted initial exams on pets, took vital signs and collected samples for lab.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Trained new staff members.
- Cross-trained in reception
- Preformed dental procedures include polishing, removing stains, and scaling dental calculus.
- Prepared food to meet needs of animals under care with appropriate meals.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Maintained inventory control of medications and supplies by restocking shelves according to established protocols.
- Scheduled appointments for new patients as well as follow up visits for existing ones.
- Processed incoming calls from clients seeking advice or requesting appointments.
- Provided nursing care to hospitalized patients including administering fluids, feeding tubes, bandaging wounds, taking radiographs and performing lab tests.
- Managed patient records including entering data into computer system, filing paperwork and updating information.
- Operated anesthesia, oxygen and monitoring equipment.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet parents.
Owner
D Doodle Stickers
Frisco, TX
01.2021 - 12.2023
- I started my own small business, making and selling custom stickers.
- I manage my own Etsy shop and create all my art personally.
- Worked with Procreate
- Identified new technologies that could be used to improve efficiency and productivity.
- Established and maintained relationships with suppliers, clients, and other business partners.
Customer Service Associate
Pet Supplies Plus
Frisco , TX
01.2021 - 05.2022
- I helped customers find the best products for pets, worked as the cashier, cleaned the dog wash, and organized the store.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Provided information about products and services available to customers.
Student
Pre Vet Med Apps Class
01.2020 - 01.2021
- Learned about veterinary basics and got hands-on experience handling animals and doing basic clinical work
Employee
Frisco Sports Center
Frisco, TX
01.2020 - 01.2021
- Employed for six months, I ran the floor, organized paperwork, and worked as a cashier.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Answered store and merchandise questions and led customers to wanted items.
Team Member
Lone Star High School FFA Vet Team
01.2019 - 01.2021
- Completed and memorized required practical such as tools, questions, and breeds of animals
Video Producer
Ballet Burn
01.2018 - 01.2019
- Ballet Burn video production- shot and produced five videos for social media use
- Ballet burns instructor videos- shot and produced for social media use
Foster Caregiver
01.2021
- Cared for kittens from my pre-vet med apps for the weekend
- Administered medications PO to kittens and took basic care of them for the weekend
Photographer
Branch Church
01.2019
- Photographer for Christmas celebration and meeting
Veterinary Assistant
Flower Mound Animal Shelter
01.2019
- Assisted veterinarian with microchipping, blood tests, vaccines, performed surgery preparation, nail clipping, and ear cleaning
Education
Bachelor of Science - Nursing
Texas Woman's University
Denton, TX12-2027
High School -
Lone Star High School
Frisco, TX05.2022
Skills
- Animal handling
- Client communication
- Inventory control
- Team collaboration
- Staff training
- Problem-solving
- Workflow efficiency
- HIPAA and OSHA regulations
- Staff management
- New hire training
- Practice management
- Decision-making
- Owner Education
- Customer service-oriented
- Basic knowledge of physical exams
- Working knowledge of a variety of breeds
- Personal experience with small animals
- Excellent communication skills
- Clinical assessment
- Data entry
- Animal restraint (dog and cat)
- Anesthesia monitoring
- Animal examination
- Reception duties
- Vaccine administration
- Microscope skills
- Parasite control
- Animal behavior analysis
- Injection administration (IM, SQ, IV)
- Pre-anesthetic preparation
- Thoracic and abdominal radiograph
- Vaccinations
- Surgical preparation
- Intravenous injection
- Medication dispensing
- Instrument pack sterilization
- Medical history collection
- Vital signs
- Controlled substance management
- Avimark
- Pulse
- Animal Phlebotomy Expertise
- Aseptic Technique
References
- Dr. Bhaskar Reddy, Practice Owner, Eldorado Pet Hospital, 972-904-9316
- Dr. Akm Huq, Veterinarian, Eldorado Pet Hospital, 469-450-5851
- Peter Huynh, Former Employer and Store Manager, Pet Supplies Plus, 214-492-3975
- Tracy Sperone, Former Employer, Frisco Sports Center, 469-400-3828
- Ann Terry, Lone Star High School Librarian, 469-569-5356
Awards
- Texas UIL State Finals, 12th place marching band, 2019
- Lone Star High School Academic Excellence, 2021
Certification
- CVA (Certified Veterinary Assistant)
Accomplishments
- Texas Women's University Chancellors List 2024
- Lone Star High School Academic Excellence 2021
Timeline
Practice Manager
Eldorado Pet Hospital
03.2024 - Current
Veterinary Technician
Eldorado Pet Hospital
07.2021 - 03.2025
Owner
D Doodle Stickers
01.2021 - 12.2023
Customer Service Associate
Pet Supplies Plus
01.2021 - 05.2022
Foster Caregiver
01.2021
Student
Pre Vet Med Apps Class
01.2020 - 01.2021
Employee
Frisco Sports Center
01.2020 - 01.2021
Team Member
Lone Star High School FFA Vet Team
01.2019 - 01.2021
Photographer
Branch Church
01.2019
Veterinary Assistant
Flower Mound Animal Shelter
01.2019
Video Producer
Ballet Burn
01.2018 - 01.2019
Bachelor of Science - Nursing
Texas Woman's University
High School -
Lone Star High School
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