Cindy Reyes
Newark,DE
Summary
Dependable expert with proven ability to design health education campaigns and programs to raise awareness of health issues. Experienced in assessing need for health education and developing strategies to promote health and wellness. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Health Educator
Christiana Care Health System
02.2018 - Current
- Assist with contacting both uninsured and Medicaid/Medicare patients to aide with chronic disease conditions that include diabetes and hypertension
- Helped vulnerable individuals navigate complex healthcare system.
- Conduct one on one visits with patients in the clinic setting, community setting, or home to improve self-management of condition by using motivational interviewing techniques, providing health education, helping create a health care plan with SMART goals, and assisting with referrals.
- Responsible for advocating patient needs and plan of care with providers and staff.
- Serve as a qualified bilingual interpreter during patient visits with providers and staff.
- Maintain a caseload of 25-30 patients. Weekly contacts and monthly home visits were conducted and responsibilities include: monitoring and documenting health status updates and progress in HealtheCare, assisting with navigation of appropriate resources and services, education, assisting with action plan, health coaching to build self-efficacy and motivation.
- Submitted referrals through UNITE US to assist with secure care coordination.
- Collaborated with external organizations to coordinate health and social services.
Case Management Coordinator
Westside Family Healthcare
02.2011 - 01.2018
- Work in collaboration with interdisciplinary staff, primarily responsible for coordinating transition of care visits with the patients’ primary care provider
- Main focus is inpatient and emergency visit care transitions. High risk patients are seen by provider every 90 days to monitor chronic conditions, close gaps in care and address risk factors for hospitalization
- Address performance measures are met with well child visits, adolescent well care visits and cervical cancer screenings
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for patients
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Provided safety planning, crisis intervention and case management to patients.
Education
Associates - Criminal Justice
Delaware Technical And Community College
Newark, DE05.2020
Skills
- Ambitious and self-driven to help fulfill program goals
- Public Speaking Proficiency
- Strong communication skills in active listening and engagement techniques to promote behavior change
- Ability to work independently, set priorities, and follow guidelines with minimal supervision
- Cultural Competency
- Resource advocacy
Certification
- Certified Community Health Worker, Delaware Department of Health and Social Services
- Mental Health First Aid, National Council for Mental Wellbeing
- CPR Certification, American Red Cross
- IMPACT Certified, Penn Center
- Certificate in Spanish, American Council on the Teaching of Foreign Languages
- Crisis Prevention Institute (CPI) Blue Card
Languages
Spanish
Full Professional
Timeline
Community Health Educator
Christiana Care Health System
02.2018 - Current
Case Management Coordinator
Westside Family Healthcare
02.2011 - 01.2018
Associates - Criminal Justice
Delaware Technical And Community College
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