Cindy Riggins
Salt Lake City,UT
Summary
Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and company.
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Dispatcher
Yellow Cab
Salt Lake City, UT
04.2019 - 04.2022
- Answering incoming calls from customers and or drivers.
- Dispatched drivers to pick up locations. Gave directions when needed.
- Supported in conflict resolution between customers and drivers.
- Knowledge of city, freeways, highways and roads as well as any construction and or detours.
- Made sure drivers were on time and had good time management.
- Supported driver's with any questions in regards to pick up and or payments.
- Contacted police when customers refused payment.
Customer Service Rep.
Teleperformance
Salt Lake City, UT
12.2011 - 11.2012
- Answering incoming calls related to Apple products.
- Took orders from customers via phone for Apple products.
- Took credit card payment via phone once orders were completed.
- Advised customers of order number and tracking number.
- Supported customers with order support.
- Answered and supported incoming phone calls from customers related to order's placed.
- Tracked order via Fedex, and UPS.
- Reported lost and or stolen customer order to Apple customer service.
- Extensive knowledge on Apple products, warranty and use of products.
- Transferred calls when needed to the appropriate department.
Customer Service Representative
Convergys
Salt Lake City
06.2010 - 08.2010
- Made outbound calls for the 2010 census database.
- Supported in obtaining the census information from those that had not submitted ballots.
- Updated citizen's census information. Included address, phone number and death and or birth in family.
- Submitted info via census data base.
Education
Diploma -
Taylorsville High School
Taylorsville CitySkills
- Typing speed of 40 words per minute
- Completely computer literate
- Knowledge in Microsoft Word
- Knowledge in Microsoft Excel
- Knowledge in Adobe
- Knowledge of multiline phone systems
- Able to work with multiple screens
- Able to work with Windows and systems
- Able to work well alone
- Able to work in a team
- Excellent time management skills
- Quick learner
- Able to adapt quickly to new environments
Timeline
Dispatcher
Yellow Cab
04.2019 - 04.2022
Customer Service Rep.
Teleperformance
12.2011 - 11.2012
Customer Service Representative
Convergys
06.2010 - 08.2010
Diploma -
Taylorsville High School