Cindy Rivera

• Review and process Job setups, Budgets and Job Cost Transfers
• Entered data, generated reports, and produced tracking documents to ensure correctness of reporting
• Work with multiple departments, ensuring document information is accurate
• Facilitate new team member training to foster positive team attitude.
• Continuously work to standardize processes pertaining to Job cost

• Manage full cycle billing and collections processes for assigned attorneys and client portfolios
• Assure quality of all completed orders by resolving any issues or discrepancies
• Establish and manage special rates, discounts, fee caps, fixed fees and discounts set by firm
• Negotiate special payment arrangements and established processing schedule
• Contribute to customer retention by strengthening relationships through account management and maintenance
• Review A/R portfolios to determine collection

recommendations that align with internal business goals

• Consistently reduced revenue cycle for strategic accounts
• Managed revenue of accounts portfolio across billing, e-billing, collections, accruals, client services and attorney team engagement
• Resolved external & internal queries relating to quote/order status, client account information
• Analyzed and audited documents, contracts, and special terms to better standardize processes
• Evaluated current processes and offer recommendations for areas of improvement

• Managed collections in portfolio consisting of over 900

accounts with an average AR balance of 25 million dollars

• Enhanced operational workflows by maintaining well-organized documentation systems an updating records accurately as needed.
• Top performer in annual collections (avg. 90M collected per

year)

• Top collector in bad debt collections resulting in the team’s

largest cost avoidance to the bad debt reserve

• Supported on-boarding supervisor onto team with training in
• Oracle ERP and business processes as it pertains to

government collections

• Facilitated all new employee orientations to foster positive

team attitude.