Cindy Rivera
6016 Dutton Dr
Summary
Detail‑oriented finance and compliance professional with 20+ years of experience in risk analysis, regulatory processing, account auditing, fraud monitoring, and high‑volume financial operations. Known for accuracy, confidentiality, and strong adherence to structured procedures. Skilled in reviewing sensitive documentation, managing regulated accounts, and ensuring compliance with federal and state requirements. Proven ability to support operational integrity, mitigate risk, and deliver exceptional customer service.
Overview
31
31
years of professional experience
Work History
Notary Public
Self Employed
Pasadena, TX
06.2025 - Current
- Administered notarization services for various legal documents, ensuring compliance with state regulations.
- Verified signers' identities and ensured document integrity during the notarization process.
- Educated clients on the notarization process, enhancing understanding and efficiency in transactions.
- Performed notarization of sensitive legal and financial documents with strict confidentiality.
Auto Deputy Specialist
Harris County Tax Assessor Office
Houston, TX
05.2021 - 06.2025
- Processed regulated transactions including vehicle registrations, title transfers, commercial packages, and licensing services.
- Ensured accuracy of data entry into state registration systems.
- Managed high‑volume cash drawers and balanced daily totals.
- Provided customer service and supported multiple branches when needed.
- Maintained compliance with state motor vehicle regulations and documentation standards
Optician Assistant
Vision I Care
Houston, TX
05.2018 - 05.2021
- Assisted patients with eyewear selection, providing personalized recommendations based on individual needs.
- Supported optical technicians in preparing and adjusting eyewear prescriptions for accuracy and fit.
- Educated clients on proper eyewear care and maintenance to enhance product longevity and performance.
- Coordinated patient appointments and managed scheduling to optimize workflow efficiency within the clinic.
- Trained new staff on office procedures, enhancing team collaboration and service quality standards.
- Conducted pre-screenings and preliminary tests for patients before they saw the optometrist, leading to more efficient appointments.
- Processed medical billing
Operations Support Lead
Shell Federal CU
Deer Park, TX
05.2014 - 05.2018
- Supervised department operations and acted as supervisor in manager’s absence.
- IRA Compliance: Audited retirement account documentation, processed reporting, and ensured regulatory deadlines were met.
- Safe Deposit Box Compliance: Audited agreements, managed delinquent boxes, coordinated drilling, secured contents, and prepared items for escheatment.
- Risk & Fraud: Monitored digital banking deposits and reviewed suspicious transactions.
- Regulatory Processing: Managed IRS levies, child support liens, freezes, garnishments, accounts payable and generated required notices.
- CTR Reporting: Verified qualifying transactions and submitted reports to FinCEN.
- Reconciled general ledger accounts, ATM settlements, and processed returned deposits.
- Managed incoming/outgoing wires and high‑volume call traffic.
Risk Analyst / Sr. Operations Support Lead
Smart Financial CU
Houston, TX
04.2000 - 05.2014
- Conducted risk analysis, fraud monitoring, and documentation review for account activity.
- Compliance Administration: Managed IRA accounts, deceased accounts, probate documentation, and escheatment processes.
- Processed levies, garnishments, reclamations, accounts payable and verification of deposits for mortgage lenders.
- Audited safe deposit boxes and maintained regulatory documentation.
- Supported card services (ATM, debit, credit), settlements, and GL balancing.
- Processed new accounts, updates, deposit research, and online correspondence.
- Provided high‑volume customer and internal support.
Member Services Representative /Teller/Call Center
Texas Bay Area CU
Pasadena, TX
01.1996 - 03.2000
- Provided exceptional member support through effective communication and problem resolution.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Opened customer accounts and provided deposit and withdrawal receipts..
- Processed member transactions, new accounts, and account updates.
- Provided customer service and managed high call volume.
Education
High School Diploma -
Sam Rayburn HS
Pasadena, TX05.1995
Skills
- Regulatory Compliance (IRS Levies, Garnishments, CTRs, Escheatment)
- Risk Analysis & Fraud Monitoring
- Account Auditing & Documentation Review
- Cash Handling Controls
- General Ledger Reconciliation
- Retirement Account Administration
- Customer Service & Conflict Resolution
- Confidential Information Management
- Bilingual Communication (English/Spanish)
Timeline
Notary Public
Self Employed
06.2025 - Current
Auto Deputy Specialist
Harris County Tax Assessor Office
05.2021 - 06.2025
Optician Assistant
Vision I Care
05.2018 - 05.2021
Operations Support Lead
Shell Federal CU
05.2014 - 05.2018
Risk Analyst / Sr. Operations Support Lead
Smart Financial CU
04.2000 - 05.2014
Member Services Representative /Teller/Call Center
Texas Bay Area CU
01.1996 - 03.2000
High School Diploma -
Sam Rayburn HS