Cindy Rodriguez
Bronx,NY
Summary
Compassionate Case Manager; hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
9
9
years of professional experience
Work History
Case Manager 1
Catholic Charities Community Services
05.2020 - Current
- Answer incoming calls through the Catholic Charities Helpline, assessing needs and providing information/referrals as appropriate
- Explain the various services and programs provided by Catholic Charities
- Provide timely and accurate referrals to external providers
- Coordinate services with internal Catholic Charities departments
- Provide access to services for callers who are facing evictions, food insecurity, unemployment, and other hardships
- Provide intake, assessment, and direct case management services to clients requiring assistance with a variety of social services
- Enter and maintain accurate client information into database.
MSW Student Intern
Catholic Charities Community Services
11.2023 - 05.2024
- Provided direct service to families, adults and children.
- Wrote notes, completed documentation for referrals and maintained case files.
- Helped conduct outreach activities targeting underserved communities.
- Managed crisis situations effectively by providing appropriate interventions and referrals for additional services.
- Coordinated services with other providers at St. Philip Neri School and other Community Based Organizations.
- Worked with the Senior Director of Program Outcomes to analyze data and apply it to improve program outcomes.
MSW Student Intern
Catholic Charities Community Services St. Teresa's
09.2022 - 05.2023
- Conducted intake and enter client information into the agency database
- Assessed individual and family needs around immigration legal, medical, mental health, school enrollment, and other social services
- Scheduled primary care appointments for individuals and families
- Assisted with submitting Fair Fares applications
- Advocated for clients' needs within the social service system to ensure access to necessary resources and services
Disaster Case Manager
Catholic Charities Community Services
02.2019 - 05.2020
- Managed a caseload of over 35 individuals and families affected by Hurricanes Maria and Irma in 2017
- Conducted needs assessments to develop recovery plans that addressed disaster-related unmet needs
- Secured over $35,000 in financial assistance for clients through written applications
- Utilized knowledge of community and government resources to make appropriate referrals to resolve identified unmet needs
- Entered client data in the CAN database and maintained accurate documentation of services provided to clients.
Administrative Support Worker
Beacon of Hope Program
09.2015 - 02.2019
- Organized and manage client records while tracking them on MS Excel
- Archived balance reports, client documents, and essential mail
- Assisted walk-in and phone call clients with initial requests and directed them to the appropriate department
- Processed client’s monthly rent payments.
Education
Master of Social Work -
Fordham University
New York05.2024
Bachelor of Arts - Psychology And Sociology
CUNY City College of New York
New York, NY09.2017
Skills
- MS Office
- Community Resources
- Fluent in Spanish
- Case Documentation
- Organization and Multitasking
Timeline
MSW Student Intern
Catholic Charities Community Services
11.2023 - 05.2024
MSW Student Intern
Catholic Charities Community Services St. Teresa's
09.2022 - 05.2023
Case Manager 1
Catholic Charities Community Services
05.2020 - Current
Disaster Case Manager
Catholic Charities Community Services
02.2019 - 05.2020
Administrative Support Worker
Beacon of Hope Program
09.2015 - 02.2019
Master of Social Work -
Fordham University
Bachelor of Arts - Psychology And Sociology
CUNY City College of New York
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