Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Romero

Santa Rosa ,CA

Summary

Dynamic server with extensive experience at River's End Restaurant, excelling in customer service and order management. Proven ability to enhance guest satisfaction and drive repeat business through effective communication and menu knowledge. Recognized for resolving conflicts promptly and fostering team collaboration in high-volume environments.

Overview

20
20
years of professional experience

Work History

Host and Server

River's End Restaurant
Jenner, CA
08.2022 - Current
  • Reference: Owner: Bert Rangel, 707-799-9700
  • Serve guests. Take orders. Ensure guests have a positive dining experience.
  • Assist staff by serving food and beverages, or bussing tables as a Host
  • Operate Resy POS system as Host
  • Operate POS system as server

Server

Estero Café
Valley Ford, CA
01.2024 - 09.2024
  • Reference: Owner: Samantha Ramey, 707-787-8543
  • Seasonal server for high paced Cafe in Valley Ford.

Server

Spinnakers Restaurant
Sausalito, CA
08.2018 - 03.2020
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Reference: Manager: Nelson Julian, 415-250-8607

Server

Victory House Sports Bar
Santa Rosa, CA
05.2017 - 03.2020
  • Provided exceptional service to high volume of daily customers.
  • Reference: Manager: Marilou VH, 707-540-5904

Server

Mary's Pizza Shack
Santa Rosa/Windsor, CA
04.2005 - 10.2015
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Trained new employees for new Mary's Restaurants as they opened around Sonoma, Marin, Napa and Solano Counties. (1990 -1995)
  • Reference: Manager: Jeff, 707-538-1888

Education

Bachelor of Arts - Education

Sonoma State University
Rohnert Park, CA
05-1992

Skills

  • Customer service
  • Order management
  • Point of sale
  • Reservation scheduling
  • Menu knowledge
  • Conflict resolution
  • Effective communication
  • Team collaboration

Timeline

Server

Estero Café
01.2024 - 09.2024

Host and Server

River's End Restaurant
08.2022 - Current

Server

Spinnakers Restaurant
08.2018 - 03.2020

Server

Victory House Sports Bar
05.2017 - 03.2020

Server

Mary's Pizza Shack
04.2005 - 10.2015

Bachelor of Arts - Education

Sonoma State University

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