Cindy Scilipoti
Crownsville,MD
Summary
Dedicated Customer Service Representative experienced in delivering outstanding support and resolving inquiries. Strong communication and problem-solving skills enhance customer satisfaction and loyalty. Drives team performance through knowledge sharing and best practices in service operations.
Overview
32
32
years of professional experience
Work History
PT Customer Service Representative
Annapolis Family Physical Therapy
Annapolis, Maryland
10.2026 - Current
- Greeted patients at clinic entrance and scheduled appointments, enhancing patient experience at front desk.
- Registered patients upon arrival and confirmed visit information at employer's physical therapy office.
- Processed copayments and clarified billing inquiries, ensuring smooth financial transactions for clinic visitors.
- Gathered necessary paperwork from patients and maintained organized reception files for clinical visits.
- Assisted therapists with office flow and facilitated patient communication, contributing to efficient clinic operations.
Community Registrar/Secretary
Arden Beaches Inc
Crownsville, MD
11.2021 - Current
- Developed and implemented registration policies and procedures to streamline administration processes.
- Created and enforced registration policies and procedures to enhance administration processes.
- Processed payments and fees, providing families with clear guidance on payment options.
- Sorted, reviewed, and filed paperwork to ensure secure record keeping.
- Checked paperwork for accuracy and completion before processing.
- Updated computer system with latest information to keep records current and accurate.
- Set up new QuickBooks account and merged 996 households for better accounting records.
Customer Service Representative
Severna Park Veterinary Hospital
Severna Park, MD
01.2025 - 08.2026
- Addressed customer inquiries and resolved issues efficiently to enhance customer satisfaction
- Managed calls, texts, and emails from clients to ensure timely responses
- Kept accurate records of all interactions and communications between clients, care team, and doctors
- Developed customer database by accurately entering client information for improved record keeping
- Scheduling for 5 different doctors, triaged, and handled emergencies and surgery pre and post
- Generated innovative solutions to optimize daily operations
Licensed Insurance Agent
State Farm
Columbia, MD
04.2000 - 03.2026
- Calculated quotes and educated potential clients on insurance options.
- Delivered exceptional customer service by actively addressing client needs and concerns.
- Cultivated client relationships to enhance trust and satisfaction in services provided.
- Set up policies and completed all documentation.
- Recommended type and amount of
- Coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Maintained a consistent, positive demeanor in all interactions with customers and team members.
- Carried out essential administrative tasks to maintain organized records and assist team functions.
- Explained features, advantages and disadvantages of various policies to
- Promote insurance sales.
- Collecting insurance payments.
- Managed over 50 incoming calls per day
Guest Services Associate
Robert Andrew Salon & Spa
Gambrills, MD
08.2024 - 12.2025
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Engaged with customers to assess needs and deliver tailored assistance.
- Collaborated with customer service team to ensure consistent, exceptional service for all guests.
- Responded to guest inquiries with accurate information to enhance satisfaction.
- Provided guest relations, schedule development, data management and payment
- Processing.
- Provided guest relations, schedule development, data management and payment Processing.
Home School Instructor
Self
Crownsville, MD
09.2011 - 03.2024
- Researched and selected curriculum aligning with children's abilities and grade levels to enhance learning outcomes.
- Adapted teaching methods to suit diverse student needs in the classroom.
- Increased student participation by facilitating engaging and relevant classroom activities.
- Supplement textbook instruction to engage and motivate students.
- Organized hands-on instructional activities to
- Utilized teaching aids to address learning gaps and enhance instruction.
- Graded homework, quizzes, and exams to provide timely feedback on student progress and understanding.
- Reported on progress of student achievements.
- Submitted and assembled annual student portfolio for the local school district to satisfy legal guidelines.
- Attended textbook fairs and homeschool meetings to explore diverse educational resources and methodologies.
- Researched multiple curricula, methodologies and perspectives as part of educational
- Planning.
- Observed other instructors and lecturers
- Gathering valuable techniques to be implemented into future lectures and courses.
- Led and coordinated several literature, art, and writing courses to develop
- Students' physical, emotional, and social growth.
Dental Assistant/Office Manager
Harold E Landis, DDS
Silver Spring, MD
05.1994 - 04.2000
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Reduced appointment cancellations by implementing reminder calls and
- Text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to
- Support office operations efficiently.
- Managed inventory of dental supplies to maintain adequate stock levels and minimize shortages.
- Educated patients on proper oral hygiene techniques
- Provided chairside assistance during examinations, improving dentist efficiency and
- Assisted dentists with complex procedures, ensuring
- Optimal patient care and treatment outcomes.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when
- Needed.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Ensured clean and sterile work environment to prevent cross-contamination and infection risks.
Education
Educator - Elementary through Highscool
Homeschool
Crownsville, MD05.2024
High School Diploma -
Montgomery Blair High School
Silver Spring05.1990
Some College (No Degree) - General Studies, Liberal Arts And General Studies
Howard Community College
ColumbiaSkills
- Payment management
- Billing procedures
- Patient record management
- Appointment Scheduling
- Medical Office Workflow
- Electronic health records
- Customer service
- Team Collaboration
- Communication skills
Timeline
PT Customer Service Representative
Annapolis Family Physical Therapy
10.2026 - Current
Customer Service Representative
Severna Park Veterinary Hospital
01.2025 - 08.2026
Guest Services Associate
Robert Andrew Salon & Spa
08.2024 - 12.2025
Community Registrar/Secretary
Arden Beaches Inc
11.2021 - Current
Home School Instructor
Self
09.2011 - 03.2024
Licensed Insurance Agent
State Farm
04.2000 - 03.2026
Dental Assistant/Office Manager
Harold E Landis, DDS
05.1994 - 04.2000
Educator - Elementary through Highscool
Homeschool
High School Diploma -
Montgomery Blair High School
Some College (No Degree) - General Studies, Liberal Arts And General Studies
Howard Community College