Lindsey Rowan
Altoona,AL
Summary
Talented Accounts Receivable Specialist with 15 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Medical Data Systems Inc
Gadsden, AL
02.2024 - Current
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Recorded information about status of collection efforts.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Advised delinquent customers on strategies for debt repayment.
Accounts Receivable Specialist
TCI of Alabama
Pell City, AL
10.2021 - 02.2024
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Matched orders with invoices and recorded required information.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Maintained accounting records by performing routine calculating, posting and verifying duties.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Monitored loans and accounts payable to confirm payments are current.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Computed shipping, storage or demurrage charges using computer or price list.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
Accounting
Davis Leasing, LLC
Altoona, AL
09.2018 - 04.2021
- Managed payroll for temporary, hourly and salaried employees.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Established and generated various reports to verify HR compliance.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Communicated with distributors to acquire necessary equipment for projects.
- Reviewed work orders to check correctness of deliveries.
- Supervised driver dispatching, route planning and vehicle tracking for over 25 drivers.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Investigated and resolved customer and vendor issues to retain business.
Customer Service Manager
Lubbock Aero
Lubbock, Texas
07.2013 - 05.2016
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Evaluated employee job performance and motivated staff to improve productivity.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
- Performed reconciliation of payroll accounts on a regular basis.
- Responded to employee inquiries regarding payroll and timekeeping.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Produced reliable reports by checking financial statements for accuracy.
- Classified and summarized financial data to compile and enter in financial records
- Maintained communication with pilots via radio to ensure safety of aircrafts.
- Issued clear, accurate directions to pilots and ground crew members to avoid accident or injury.
- Performed daily opening and closing procedures in accordance with company standards.
- Scheduled ground transportation for arriving passengers when necessary.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
West End High School
Walnut Grove, AL05.2006
Skills
- Bill Processing
- Credit and Collections
- Statement Issuing
- Attention to Detail
- Customer Relations
- Microsoft Office
- Payroll Preparation and Processing
- Vendor Record Management
- Accounts Payable
- Federal Regulation Compliance
- Bill Payment and Recordkeeping
- Precision and Accuracy
- Invoicing Proficiency
- Proficient in Great Plains, Quickbooks and TFBO
- Accounts Receivable Expertise
- Payment Management
- Invoice and Manifest Review
- Customer Service
- Excellent Multi-Tasker
Timeline
Customer Service Representative
Medical Data Systems Inc
02.2024 - Current
Accounts Receivable Specialist
TCI of Alabama
10.2021 - 02.2024
Accounting
Davis Leasing, LLC
09.2018 - 04.2021
Customer Service Manager
Lubbock Aero
07.2013 - 05.2016
High School Diploma -
West End High School