JOSHUA MOORE
Jacksonville,FL
Summary
Experienced and dedicated professional seeking a long-term position in a company to contribute as a loyal and invested team member.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TD Auto Finance
Jacksonville, US
07.2023 - Current
- Customer Services.
- Demonstrated strong problem-solving skills in resolving complex issues.
- Processed various payment transactions accurately and timely.
- Processing Documentation to be sent to Third-Party Sources
- Customer advocate.
Patient Access Scheduler
St Vincent Healthcare
Jacksonville, US
07.2018 - 01.2023
- Submitted medical information into database by receiving faxes from physicians' office
- Verify (ICD-9)(ICD-10) Codes
- Insurance verification
- Verified and confirmed medical orders by making outbound calls to doctors' offices.
- Retrieve orders
- Managed both incoming and outgoing calls proficiently.
- Schedule appointments through various emails,
- MS Office Suite.
CSR
Citibank (Citi)
09.2019 - 12.2022
- Answer inbound and outbound calls
- Help customer pay bills
- Help file hardship claims for patient
- Answer 80-100 calls daily
Technical Support/Customer Service
Convergys
Jacksonville, US
02.2018 - 07.2018
- Help customers with account issues, device issues
- Set up appointments, speaking with customers on the phone seven hours throughout day logging information for each call
Education
Diploma -
westside high school
Jacksonville, FL01.2016
Skills
- Logistics
- Order Processing
- Data Entry
- Microsoft Office
- Excel
- Spreadsheets
- Bill processing
- Insurance Verification
- Scheduling
- Medical Records
- Microsoft Excel
- Clerical
- ICD-10
- Medical Billing
- ICD-9
- Customer service
- Computer skills
- Technical support
- Cold calling
- Communication skills
- Phone etiquette
- Organizational skills
Certification
Drivers License
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative
TD Auto Finance
07.2023 - Current
CSR
Citibank (Citi)
09.2019 - 12.2022
Patient Access Scheduler
St Vincent Healthcare
07.2018 - 01.2023
Technical Support/Customer Service
Convergys
02.2018 - 07.2018
Diploma -
westside high school