Chelsea Sexson
Tuscola,IL
Summary
Dynamic customer service professional with extensive experience at Stone Creek Products, excelling in conflict resolution and order fulfillment. Proven ability to enhance customer satisfaction through effective communication and strong product knowledge. Adept at managing high-volume inquiries while maintaining attention to detail and fostering positive relationships.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Representative
Stone Creek Products
Arthur, US
03.2024 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Utilized strong product knowledge to accurately answer customer questions and enhance customer experience
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Processed billing inquiries, including payment processing, refunds, adjustments, and account updates with accuracy and efficiency
- Assisted with order fulfillment processes by tracking shipments and coordinating returns or exchanges
- Applied problem-solving skills to analyze complex situations and resolve issues while maintaining composure under pressure
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
- Developed and implemented efficient logistics strategies to optimize supply chain processes
- Collaborated with suppliers to ensure timely delivery of materials while maintaining cost-effectiveness
- Coordinated cross-functional teams to resolve logistical issues promptly and effectively
- Managed end-to-end logistics operations, including transportation, warehousing, and inventory management
Line Worker
Herff Jones Cap & Gown
08.2015 - 03.2018
- Achieved daily production targets through efficient assembly line operations, contributing to team success
- Operated assembly line machinery and equipment to assemble products according to production specifications
- Performed quality checks on assembled products to ensure they meet company standards
- Demonstrated strong attention to detail in inspecting finished products for quality defects or inconsistencies
- Collaborated with team members to troubleshoot and resolve assembly process issues, enhancing overall workflow
- Trained new employees on assembly line procedures, fostering adherence to safety guidelines and quality standards
- Followed standard operating procedures (SOPs) for each product being assembled, ensuring consistency in output quality
- Maintained a clean and organized work area, following safety protocols at all times
Customer Service Associate
Vanity Fair Outlet
Tuscola, US
09.2013 - 05.2014
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
- Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
- Handled escalated situations calmly, successfully de-escalating tense conversations with upset customers
- Processed customer transactions accurately while managing cash, credit cards, and electronic payments to ensure seamless service
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Collaborated with cross-functional teams to resolve complex customer issues, enhancing overall customer experience
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
Education
Basic -
Tuscola High School
Tuscola, IL05-2014
Skills
- Customer support
- Product knowledge
- Billing inquiries
- Order Entry
- Order fulfillment
- Order Fulfillment
- Conflict resolution
- Problem solving
- Effective communication
- Adaptability
- Task prioritization
- Multitask management
- Attention to detail
- Documentation
- Logistics
- Supply chain logistics
- Warehouse operations
- Shipping procedures
- Warehouse experience
- Assembly operations
- Manufacturing
- Freight Experience
- Microsoft Word
- Data entry
- Typing
- Phone etiquette
- Customer service
- High-energy attitude
- Organizational skills
- Schedule management
- Front desk
- Logistics
- Data entry
- Phone etiquette
- Customer service
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Stone Creek Products
03.2024 - Current
Line Worker
Herff Jones Cap & Gown
08.2015 - 03.2018
Customer Service Associate
Vanity Fair Outlet
09.2013 - 05.2014
Basic -
Tuscola High School