Aisha Harper
Covington,GA
Summary
Self-directed assistant branch manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in team leadership and customer service skills.
Overview
5
5
years of professional experience
Work History
PT Customer Service Representative
Cato Fashions
11.2019 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Assistant Branch Manager
Covington Credit
12.2018 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Maintained friendly and professional customer interactions.
Education
Associate of Applied Science - Banking And Finance
Georgia Piedmont Technical College
Clarkston, GASkills
- Customer Service
- Skilled Collaborator
- Rapid and Adaptive
- Effective Cross Functional Communicator
- Solutions Oriented Professional
- High Achiever
- Positive Attitude
- Self Motivation
- Reliability
Timeline
PT Customer Service Representative
Cato Fashions
11.2019 - Current
Assistant Branch Manager
Covington Credit
12.2018 - Current
Associate of Applied Science - Banking And Finance
Georgia Piedmont Technical College