Cindy Shattles
Arcadia,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Comfort Inn & Suites
Port Charlotte, FL
03.2024 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Car Transporter
Enterprise Rent-A-Car
Punta Gorda, FL
11.2023 - 03.2024
- Adhered strictly to company guidelines regarding route selection and safe driving practices.
- Inspected vehicles for damage and issues prior to signing over to the customer
- Interacted with customers which helped to builds positive relationships.
- Verified vehicle information and condition upon return to the facility
CNA
Natchitoches Regional Medical Center
Natchitoches, LA
02.2021 - 07.2023
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Reported changes in patient conditions to registered nurse or physician.
- Documented patient care services by charting in designated areas.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Educated patients on self-care techniques that would help them maintain their independence.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Provided emotional support to family members during difficult times.
- Facilitated communication between patients, family members, and healthcare professionals.
Education
Certified Nursing Assistant - Nursing
Desoto Career Academy
Arcadia, FL08-2000
High School Diploma -
Desoto County High School
Arcadia, FL05-2000
Skills
- Customer service
- Data entry
- Empathy and patience
- Conflict resolution
- Relationship management
- Communication skills
- Professional telephone demeanor
Timeline
Customer Service Representative
Comfort Inn & Suites
03.2024 - Current
Car Transporter
Enterprise Rent-A-Car
11.2023 - 03.2024
CNA
Natchitoches Regional Medical Center
02.2021 - 07.2023
Certified Nursing Assistant - Nursing
Desoto Career Academy
High School Diploma -
Desoto County High School