Cindy Shelton
Service Advisor
Lakewood,CA
Summary
Dedicated service advisor with a strong work ethic and exceptional communication skills. Proven ability in complaint resolution and enhancing customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Service Advisor
Sterling BMW
Newport Beach, CA
2021 - 03.2026
- Assisted customers with service inquiries and scheduled appointments for vehicle maintenance.
- Provided accurate estimates and detailed explanations of service work required.
- Coordinated communication between technicians and clients to ensure clarity on repairs.
- Maintained organized records of customer interactions and service history in dealership systems.
Service Advisor
Jstar Motors
Anaheim Hills, CA
11.2018 - 12.2021
- Provided exceptional support to customers via phone and email, resolving inquiries effectively.
- Handled customer complaints with empathy, ensuring satisfaction and retention.
- Analyzed customer feedback to identify trends and suggest improvements to management.
- Assisted customers in resolving inquiries and concerns, enhancing overall satisfaction.
- Provided product information and support, ensuring accurate communication of features and benefits.
- Established rapport with clients during initial contact, setting the stage for positive interactions throughout their experience with the company.
Customer Relations Manager
Motor Village Los Angeles
Los Angeles, CA
04.2017 - 08.2018
- Cultivated strong customer relationships through proactive communication and conflict resolution strategies.
- Implemented feedback systems to enhance service quality and customer satisfaction metrics.
- Developed and executed strategies for improving customer retention and loyalty programs.
Customer Relations Manager
Long Beach Bmw
Signal Hill, CA
02.2013 - 04.2017
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Liaised between customers and organization with particular focus on working with service department.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Streamlined internal processes to improve overall efficiency in handling customer inquiries and complaints.
Education
High School Diploma -
Mayfair High School
Lakewood, CAAssociate of Applied Science - Medical Aast/Xray
Modern Technology School of Xray
Fountain Valley, CA06-1994
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Complaint resolution
Timeline
Service Advisor
Jstar Motors
11.2018 - 12.2021
Customer Relations Manager
Motor Village Los Angeles
04.2017 - 08.2018
Customer Relations Manager
Long Beach Bmw
02.2013 - 04.2017
Service Advisor
Sterling BMW
2021 - 03.2026
High School Diploma -
Mayfair High School
Associate of Applied Science - Medical Aast/Xray
Modern Technology School of Xray