Cindy Shelton
Service Advisor
Lakewood,CA
Summary
Dedicated service advisor with a strong work ethic and exceptional communication skills. Proven ability in complaint resolution and enhancing customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
Service Advisor
Sterling BMW
2021 - 2026.03
- Assisted customers with service inquiries and scheduled appointments for vehicle maintenance.
- Provided accurate estimates and detailed explanations of service work required.
- Coordinated communication between technicians and clients to ensure clarity on repairs.
- Maintained organized records of customer interactions and service history in dealership systems.
Service Advisor
Jstar Motors
2018.11 - 2021.12
- Provided exceptional support to customers via phone and email, resolving inquiries effectively.
- Handled customer complaints with empathy, ensuring satisfaction and retention.
- Analyzed customer feedback to identify trends and suggest improvements to management.
- Assisted customers in resolving inquiries and concerns, enhancing overall satisfaction.
- Provided product information and support, ensuring accurate communication of features and benefits.
- Established rapport with clients during initial contact, setting the stage for positive interactions throughout their experience with the company.
Customer Relations Manager
Motor Village Los Angeles
2017.04 - 2018.08
- Cultivated strong customer relationships through proactive communication and conflict resolution strategies.
- Implemented feedback systems to enhance service quality and customer satisfaction metrics.
- Developed and executed strategies for improving customer retention and loyalty programs.
Customer Relations Manager
Long Beach Bmw
2013.02 - 2017.04
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
- Liaised between customers and organization with particular focus on working with service department.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Streamlined internal processes to improve overall efficiency in handling customer inquiries and complaints.
Education
High School Diploma -
Mayfair High School
Lakewood, CAAssociate of Applied Science - Medical Aast/Xray
Modern Technology School of Xray
Fountain Valley, CA1994-06
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Complaint resolution
Timeline
Service Advisor
Jstar Motors
2018.11 - 2021.12
Customer Relations Manager
Motor Village Los Angeles
2017.04 - 2018.08
Customer Relations Manager
Long Beach Bmw
2013.02 - 2017.04
Service Advisor
Sterling BMW
2021 - 2026.03
High School Diploma -
Mayfair High School
Associate of Applied Science - Medical Aast/Xray
Modern Technology School of Xray