Cindy Smith
League City
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Trainer
Whataburger
Kemah
03.2024 - Current
- Delivered training sessions on customer service standards and food safety protocols.
- Assisted new team members in mastering operational procedures and restaurant systems.
- Created training materials to enhance onboarding processes for new hires.
- Trained newly hired top talent to fill key positions and maximize productivity.
Care giver
I H.S.S.
Tulare
12.2023 - 08.2024
- Assisted clients with daily living activities and personal care routines.
- Administered medications and monitored client health conditions regularly.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at all times.
- Assisted clients with mobility and transportation to appointments or activities.
- Developed personalized care plans based on individual client requirements.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Open manager
Wendys
League City
07.2023 - 07.2024
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on food safety and service standards.
- Enforced health regulations to promote a safe and clean work environment.
- Resolved customer complaints promptly to enhance guest experiences.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Customer Service Representative
Schlotzsky's
League City
09.2023 - 03.2024
- Assisted customers with menu selections and dietary preferences.
- Processed customer orders accurately and efficiently.
- Handled cash and credit transactions using point-of-sale systems.
- Maintained cleanliness and organization of dining area and service stations.
Education
Visalia Adult School
Tulare, CASkills
- Employee training
- Onboarding processes
- Customer service
- Food safety standards
- I also have a Serv Safe certification
Certification
- I also have a certificate in Serv. Safe
Timeline
Trainer
Whataburger
03.2024 - Current
Care giver
I H.S.S.
12.2023 - 08.2024
Customer Service Representative
Schlotzsky's
09.2023 - 03.2024
Open manager
Wendys
07.2023 - 07.2024
Visalia Adult School