Cindy Solorzano

• Ensure compliant clearance of import/export freight

• Coordinate with customs brokers to expedite in-bond shipments

• Develop operating plans to improve sort execution

• Support audit readiness and compliance

• Provided operational leadership supporting large-scale airport operations, ensuring service quality, compliance, and performance standards were consistently met.
• Completed and delegated a broad scope of administrative work, including reporting, documentation, and process tracking.
• Led cross-functional efforts to improve on-time returns and container utilization through direct frontline and leadership engagement
• Maintained Power BI dashboards
• Partnered with leadership to strengthen and sustain incentive programs that improved productivity and operational metrics
• Conducted coaching and follow-up sessions to reinforce procedures and drive performance improvement
• Coordinated operational adjustments with CCDA to ensure shuttle schedules aligned with sort and flight departure timelines
• Supported CCDA teams in improving load quality and container utilization to increase overall aircraft density

• Oversaw safe aircraft loading and weight & balance

• Ensured aircraft loads met FAA, company, and weight & balance requirements, protecting FedEx from safety violations, fines, and service disruptions

• Identified and corrected loading errors in real time to prevent delays and rework

• Supported on-time departures by coordinating closely with dispatch, load planners, and sort teams

•Managed route planning, staffing, and real-time adjustments to maintain on-time performance

•Supported investigations into service failures, safety incidents, and customer complaints

• Led the transition from Super Tracker to Power Pad by training and certifying approximately 200 couriers, dispatchers, and managers for HHRA and SMOA.

• Partnered closely with Sales to support account retention and growth by optimizing capacity and prioritizing high-producing customers

• Represented the FedEx brand professionally through dependable service and customer-focused communication
• Educated customers on FedEx online shipping tools, transitioning most from manual airbills to electronic processing
• Consistently achieved on-time pickup and delivery performance while meeting service commitments

• Coached employees to meet quality, safety, and productivity targets

• Built cross-trained teams to improve coverage and flexibility

• Supported management initiatives and service improvement efforts

• Recognized for positive influence on employee engagement and performance

• Loaded and unloaded high-volume shipments while maintaining safety and productivity standards

• Promoted within 12 months to Container Auditor based on performance and accuracy

• Coordinated high-volume container planning with ramp teams under tight deadlines

• Ensured real-time accuracy of load data to support on-time departures