Cindy Struzinski
Spotswood,NJ
Summary
Dedicated and motivated professional eager to embrace new challenges and set ambitious goals. Recognized for attention to detail and strong organizational abilities, contributing effectively as a collaborative team player. Proven capacity to manage multiple projects simultaneously while maintaining a high level of accuracy and quality. Committed to continuous learning and professional growth in a dynamic work environment.
Overview
31
31
years of professional experience
Work History
Hearing Care Coordinator
AudioNova
Monroe Township, NJ
03.2023 - Current
- Coordinated patient care plans to enhance service delivery and improve client outcomes.
- Collaborated with healthcare providers to streamline communication and ensure accurate patient information exchange.
- Implemented process improvements to optimize workflow efficiency within care coordination team.
- Mentored team members on best practices for patient engagement and support strategies.
- Maintained comprehensive documentation of patient interactions to ensure compliance with industry standards and to have most current documents up to date.
- Built strong relationships with clients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Continue to verify insurance coverage for patients.
Server
Red Hut Diner
Rockaway, NJ
11.2022 - 01.2023
- Engaged with guests to ensure a positive dining experience while managing order intake.
- Input orders into POS system to facilitate accurate service delivery. Assist guests by providing requested items promptly.
- Delivered exceptional customer service to enhance guest satisfaction during dining experiences.
Warehouse Inventory Associate
Swagup.com
Piscataway, NJ
01.2021 - 12.2022
- Coordinated inventory tracking and management of supplies based on client requests from both internal and external sources.
- Performed cycle counts as required to verify stock levels and enhance inventory management processes.
- Organized and updated inventory documentation to streamline tracking of incoming and outgoing items.
Line Cook/Prep Cook
Raritan Valley Country Club
01.2020 - 09.2022
- Executed inventory and ingredient replenishment processes to support seamless kitchen operations.
- Addressed and resolved customer complaints to foster positive relationships and improve overall satisfaction.
- Managed ingredient stock packaging and labeling to ensure compliance with temperature regulations.
- Maintained food quality by systematically organizing and storing items in designated containers within freezer or refrigerator.
Personal Injury Protection Claims Representative
Esurance Insurance Company
01.2012 - 12.2020
- Collaborated with customers, attorneys, and medical providers to efficiently handle personal injury protection claims, maintaining a high volume of pending cases.
- Oversaw the filing and settlement of arbitrations and legal suits, facilitating effective dispute resolution processes.
- Managed relationships with defense counsel and vendors to ensure effective claims handling and resolution.
Personal Injury Protection Claims Representative
New Jersey Skylands Insurance Company
01.2002 - 01.2007
- Coordinated monthly resolution of over 150 personal injury protection claims, ensuring seamless communication among clients, legal representatives, and healthcare professionals.
- Managed the resolution process for arbitrations and legal suits, ensuring timely and effective dispute resolution.
- Coordinated interactions with defense counsel and vendors, enhancing effectiveness of claims resolution efforts.
Personal Injury Protection Claims Representative
Parkway Insurance Company
Bridgewater, NJ
01.1999 - 12.2001
- Facilitated resolution of over 150 personal injury protection claims monthly, collaborating directly with clients, legal representatives, and healthcare professionals.
- Coordinated documentation and legal strategies for arbitration and lawsuit proceedings.
- Coordinated interactions with defense counsel and vendors, optimizing claims handling procedures.
Personal Injury Protection Claims Assistant
Parkway Insurance Company
Bridgewater, NJ
01.1998 - 12.1999
- Facilitated efficient communication by managing clerical tasks for claim representatives, such as composing and sending letters and faxes.
- Reviewed and processed medical bills, applying New Jersey medical fee schedule to maintain accuracy and regulatory adherence.
- Facilitated the development and integration of new workflows in coordination with claim representatives and management.
- Assisted in gathering pre-certification documentation. Supported teams in understanding compliance requirements. Helped maintain organized records for certification processes.
Claims Customer Service
Parkway Insurance Company
Bridgewater, NJ
01.1996 - 12.1997
- Facilitated timely completion of first reports for customer and agent claims, establishing organized initial files for claim representatives.
- Oversaw organization and distribution of claims mail, enhancing operational efficiency.
- Evaluated and processed towing claims, maintaining accurate records and ensuring compliance with company policies.
Clerical
Parkway Insurance Company
01.1995 - 01.1996
- Handled incoming and outgoing mail for claims, underwriting and administration
- Backed up main switchboard.
Education
Associates Degree - Business Management
Raritan Valley Community College
2000
Skills
- Experienced with Microsoft Office applications
- Skilled in client relations
- Document organization expertise
- Patient advocacy
- Medical terminology understanding
- Scheduling
- Insurance practices
- Problem-solving
- HIPAA compliance
- Data entry
- Process documentation
- Proficient in organization techniques
Timeline
Hearing Care Coordinator
AudioNova
03.2023 - Current
Server
Red Hut Diner
11.2022 - 01.2023
Warehouse Inventory Associate
Swagup.com
01.2021 - 12.2022
Line Cook/Prep Cook
Raritan Valley Country Club
01.2020 - 09.2022
Personal Injury Protection Claims Representative
Esurance Insurance Company
01.2012 - 12.2020
Personal Injury Protection Claims Representative
New Jersey Skylands Insurance Company
01.2002 - 01.2007
Personal Injury Protection Claims Representative
Parkway Insurance Company
01.1999 - 12.2001
Personal Injury Protection Claims Assistant
Parkway Insurance Company
01.1998 - 12.1999
Claims Customer Service
Parkway Insurance Company
01.1996 - 12.1997
Clerical
Parkway Insurance Company
01.1995 - 01.1996
Associates Degree - Business Management
Raritan Valley Community College