Cindy Swaffard
Wilburton
Summary
Detail-oriented individual with proven ability to manage multiple tasks with efficiency and accuracy. Excellent communication, and computer skills. Committed to providing individuals with the best possible support and assistance. I am very dependable and can be a team player or work independently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Producer
Nathan Lucas/Farm Bureau
Wilburton
06.2024 - 03.2025
- Advised customers on the best options for their particular circumstances.
- Developed and implemented complex insurance plans to meet clients' individual needs.
- Identified potential risks and recommended appropriate coverage for customers.
Plant Manager
Reddy Ice
Wilburton
12.2023 - 05.2024
- Managed the daily operations of a manufacturing plant.
- Conducted regular safety inspections of the facility to ensure safe working conditions for all personnel.
- Developed and implemented efficient production systems to reduce downtime, increase productivity, and improve quality control.
Assistant Distribution Manager
Arctic Glacier Premium Ice
Wilburton
04.2023 - 12.2023
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Increased client retention by providing superior customer service.
Administrative Assistant
Arctic Glacier Premium Ice
Wilburton
04.2021 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Administrative Assistant
Anchor Drilling Fluids
Wilburton
10.2018 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Traveled around to other locations training new Admins.
- Dispatched trucks.
Education
Graduate Certificate - Phlebotomy
Kiamichi Tech
McAlester04-2025
High School Diploma -
Panola High School
OK05.1996
Skills
- Hazardous Material Tracking
- Receiving Oversight
- Route Navigation Software
- Freight Handling
- Transport Scheduling
- SAP
- Standards Documentation
- Fleet Dispatching
- Relationship building
- Insurance products
- Customer service
- Customer follow-up
- Quotes and sales
- Client relations
- Operations management
- Phlebotomy techniques
- Patient care
- Medical terminology
- Laboratory safety
Certification
- Insurance Producer License
- Phlebotomy certification
- First Aid/CPR
Timeline
Insurance Producer
Nathan Lucas/Farm Bureau
06.2024 - 03.2025
Plant Manager
Reddy Ice
12.2023 - 05.2024
Assistant Distribution Manager
Arctic Glacier Premium Ice
04.2023 - 12.2023
Administrative Assistant
Arctic Glacier Premium Ice
04.2021 - 04.2023
Administrative Assistant
Anchor Drilling Fluids
10.2018 - 02.2021
Graduate Certificate - Phlebotomy
Kiamichi Tech
High School Diploma -
Panola High School