Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cindy Todd

Stamford,CT

Summary

Seasoned Service Manager/Writer bringing 15 years of Repair Service experience. Proficient in business practices, standards of operation and customer needs, with focus on exceptional service delivery and customer retention.


Grew up in the industry. Father owned repair shops for 39 years, recently retired. Worked at his location in Tokeneke, Darien for the last 15 years. Built strong relationships with the customers and suppliers.

Overview

17
17
years of professional experience

Work History

Service Manager

Tokeneke Service Inc
03.2007 - 01.2024

Answered Phones

Booked service & repair appointments

Handled Customer Complaints

Customer Intake, Asked customers diagnostic questions related to vehicle complaint to relay to tech.

Put together estimates, call customer to sell job

Managed daily/weekly shop schedule

Ordered Parts

Managed Front & gas attendants

Ordered Shop Supplies


Education

High School Diploma -

Darien High School
Darien, CT
06.2001

Skills

  • Schedule Management
  • Customer Service/Management
  • Knowledge of Parts & Repair Procedures
  • Able to Simplify Tech Language to Customer

References

Chris Fedor, Owner Sono Collision, Norwalk

203-939-9955


Joe, Legends Auto Parts (Formally Research Auto Parts) Stamford

203-327-9022


Charlie Judge, Former Owner Tokeneke Service Inc.

203-536-2114


Timeline

Service Manager

Tokeneke Service Inc
03.2007 - 01.2024

High School Diploma -

Darien High School

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Cindy Todd