Cynthia Tolson

• Review and enter charge documents into the practice management system
• Completing medical records request when required
• Working with nursing staff to retrieve prior authorization for medications
• Identifying issues and conflicts with scheduling
• Balanced Charge Summary to tickets keyed before updating charges
• Working in Claims and Denial. Working with payers and Accounts Receivable on denials and rejections

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• Reviews charge documents from the clinic daily, ensuring that the charge information is current and accurate
• Utilizing CPT, ECW, and ICD-10 coding to work effectively
• Balanced Charge Summary to tickets keyed before updating charges
• Performing duties such as answering phones, sending messages to physicians, data entry of patient demographics and insurance, and billing and entering charges

• Utilized CPT, ECW, and ICD-10 Coding to work effectively
• Balanced Charge Summary to tickets keyed before updating charges
• Performed daily duties such as answering phones, sending messages to physicians, data entry of patient demographics and insurance, schedule patient appointments, verifying patient insurance, and billing and entering charges
• Worked on incoming referrals daily and obtained Prior Authorization numbers to provide to the physicians
• Trained new employees on the daily duties

• Maintained, filed, and retrieved patient charts for scheduled appointments.
• Scanned documents into the electronic medical records daily. Photocopied records for billing and legal services. Processed letters and reports daily.
• Interviewed the patients in Labor and Delivery to get the information of the newborn's name. Changed the name of the newborn in the system once the parents determine to baby's name. Delivered the birth certificate or fetal death certificates to the Vital Records department

• Processed Release of Information (ROI) requests daily. Scanned medical record requests for attorney offices when requested. Handled Power of Attorney record releases, court orders, and subpoenas.
• Ensured that medical ROIs complied with the request, authorization, company policies, and HIPAA regulations

• Worked on the Doctor Cancel list daily.
• Checked patients in daily. Cancelled and rescheduled patient appointments. Called patients to inform them of upcoming appointments
• Sent messages to nurses and physicians daily regarding patient appointments

• Set up and operated hemodialysis machines, included the attachment of dialyzer and tubing to the machine, mixing the dialysate, and inspected equipment several times daily to ensure proper function and conformance to safety standards.
• Informed new and returning patients about the dialysis procedure
• Built positive relationships with patients daily

• Maintained a safe and sanitary environment for patients daily by providing routine care, cleaning the wards, and spending time with the patients.
• Obtained specimens and vitals of the patients when requested.
• Administered injections and monitored medicinal intakes. Reported the status of the patients to the senior doctors.