Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Cindy Wan

Hobe Sound,FL

Summary

Excited and energized to help supercharge the clean energy revolution with a new role in grant management. Where a detailed sales and service associate known for having great organizational skills and gifted at working with all types of customers will be highly valued.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Department Manager and Bookkeeper

Hobby Lobby
Lake Park, FL
12.2017 - Current
  • Provided guidance to newly hired staff, assisting them in understanding department policies and procedures.
  • Promptly and professionally resolved customer complaints to maintain strong client relationships.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Performed opening and closing procedures according to established guidelines.
  • Trained new employees on proper cash handling techniques and policies.
  • Utilized Point-of-Sale system for accurate processing of orders, returns and exchanges.
  • Participated in inventory counts as required by management team.
  • Prepared and checked cashier register tills.
  • Provided training to store employees covering areas such as cash handling procedures and security requirements.
  • Investigated and solved account issues to maintain current and accurate money systems.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Assisted customers with selecting appropriate products based on their individual needs or preferences.
  • Maintained and reconciled general ledger accounts.

Retail Merchandising Manager

Stein Mart
North Palm Beach, FL
01.2016 - 03.2017
  • Trained, supervised and evaluated staff to optimize their performance levels.
  • Ensured compliance with company policies regarding product selection, ordering, display and inventory management.
  • Assisted in developing visual displays for stores according to corporate guidelines.
  • Executed multiple projects simultaneously, coordinating and prioritizing tasks.
  • Placed prices and descriptive signage to enhance displays and promote items.

Customer Service Supervisor

Kohls Department Store
Lake Park, FL
10.2008 - 01.2016
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Identified areas of improvement in the customer service process and developed strategies to address them.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Implemented programs designed to increase employee engagement within the team.
  • Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
  • Recruited qualified personnel when needed for open positions within the department.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Interviewed, hired and trained staff to meet company objectives.
  • Evaluated and authenticated returns, exchanges and voids.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Guided employees in handling difficult or complex problems.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Managed day-to-day operations including cash handling procedures, merchandising displays and staff assignments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved conflicts between employees by providing coaching, corrective action, or disciplinary action as needed.
  • Reviewed customer feedback surveys to identify areas needing improvement.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Wholesale Sales Representative

Island Heritage
Kona, HI
08.2004 - 06.2007
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Provided timely customer service support to resolve any issues quickly and efficiently.
  • Identified potential new customers through research of industry trends and competitive analysis.
  • Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
  • Increased profitability within accounts by cross-selling additional products.
  • Revived dormant accounts by re-establishing relationships with key decision-makers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Followed up on sales leads to establish new accounts for wholesale orders.
  • Collaborated with sales manager and customer service to schedule deliveries for new clients.
  • Maintained detailed records of sales activities, customer interactions, and monthly performance data.
  • Identified new business opportunities through industry contacts.
  • Recommended changes or improvements in existing processes based on customer feedback or observations made while working in the field.

Education

High School Diploma -

Tinora High School
06-1982

Cosmetology

Four County Career Center
06-1982

Skills

  • Energetic work attitude
  • Active listening and problems solving skills
  • Effective oral and written communication
  • Conflict resolution and team leadership experience
  • Attention to detail
  • Punctual, dependable and reliable

Affiliations

  • Gardening
  • Sewing
  • Continuous education
  • Avid reader/ audible
  • Volunteer at Acupuncture clinic

Accomplishments

  • Awarded 5 years service award from Hobby Lobby
  • Big Island Sales Person of the Year awarded from Island Heritage, first year of service.
  • Consistently received exceeds expectations on annual reviews
  • Employee of the month on several occasions.

Certification

  • Certificate of completion Grants Management
  • Certificate of completion Grant Writing

Timeline

Department Manager and Bookkeeper

Hobby Lobby
12.2017 - Current

Retail Merchandising Manager

Stein Mart
01.2016 - 03.2017

Customer Service Supervisor

Kohls Department Store
10.2008 - 01.2016

Wholesale Sales Representative

Island Heritage
08.2004 - 06.2007

High School Diploma -

Tinora High School

Cosmetology

Four County Career Center

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Cindy Wan