Ewelina Aguilar-Morawska
Kissimmee,FL
Summary
Dynamic ACH Department Supervisor with expertise in ACH processing, staff training, and effective problem-solving. Known for strong organizational skills and attention to detail, ensuring compliance and accuracy in financial transactions.
Dedicated to my work, motivated to maintain customer satisfaction and contribute to company success. Outgoing and driven to reach company goals.
Overview
20
20
years of professional experience
Work History
ACH Department Supervisor
Insight Credit Union
Winter Springs, FL
03.2023 - 06.2024
- Supervised duties associated with posting ACH debit/credit transactions.
- Recording of members documents into optical system.
- Processing of legal orders regarding members accounts like writs of garnishment, subpoenas, levies and other documents.
- Processing of dormant accounts.
- Performed verification of domestic wire transfers.
- Trained staff on ACH and Optical programs.
- Submitting ACH Monthly Recons for verification to the ACH Manager.
ACH Lead
Insight Credit Union
Winter Springs, FL
11.2017 - 03.2023
- Performed duties with posting ACH debit/credit transaction.
- Processed daily ACH recon balancing.
- Recording of members documents into optical system.
- Trained departments staff on ACH programs.
- Researched problems or questions from members or correspondence,
- Performed other job related duties as assigned.
ACH Specialist
Insight Credit Union
Maitland, FL
03.2015 - 11.2017
- Processed ACH transactions efficiently, ensuring compliance with regulations and internal policies.
- Reviewed and reconciled daily ACH reports to maintain accuracy and consistency in financial records.
- Developed training materials for staff on ACH processing procedures, enhancing team knowledge and performance.
- Collaborated with cross-functional teams to resolve discrepancies and improve overall transaction accuracy.
- Led initiatives to enhance security measures for ACH transactions, safeguarding customer data and funds.
- Collaborated with internal departments to resolve ACH-related issues promptly, ensuring customer satisfaction and timely processing.
Financial Customer Service Representative
Insight Credit Union
Orlando, FL
09.2008 - 03.2015
- Provided exceptional support to customers regarding account inquiries and financial products.
- Resolved complex customer issues with efficient problem-solving techniques.
- Assisted in training new staff on policies, procedures, and systems used in customer service operations.
- Analyzed customer feedback to identify service improvement opportunities and enhance satisfaction levels.
- Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
- Delivered personalized customer service by taking the time to understand individual client needs, leading to increased trust and loyalty among the credit union's clientele.
- Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
- Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
- Reduced response times by effectively managing a high volume of inbound calls and emails from clients seeking financial assistance or information.
- Maintained up-to-date knowledge of product and service changes.
Teller
Insight Credit Union
Orlando, FL
08.2007 - 09.2008
- Processed customer transactions efficiently and accurately, ensuring a positive banking experience.
- Assisted customers with account inquiries, providing detailed information on products and services.
- Maintained cash drawer accuracy, adhering to security protocols and balancing daily transactions.
- Trained new tellers on operational procedures and customer service best practices.
Cashier/ Floor Team Lead
Carrino's Italian Restaurant
Orlando, FL
12.2004 - 12.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawers, ensuring accurate cash handling and record-keeping.
- Assisted customers with menu selections, providing recommendations and answering inquiries.
- Collaborated with kitchen staff to ensure timely order fulfillment and service quality.
- Trained new cashiers on procedures, enhancing team productivity and service standards.
Education
Bachelor of Science - Human Resources Management
Nicolaus Copernicus University
Torun, Poland05-2003
Skills
- Strong organizational skills
- Detail oriented
- Calm under pressure
- Seven years of customer service experience and three years of loan processing experience
- 8 years of ACH processing experience
- Energetic work attitude
- Fluent in Spanish and Polish
- Able to work independently as well as in team environment
Languages
Polish
Native or Bilingual
Spanish
Full Professional
English
Full Professional
Timeline
ACH Department Supervisor
Insight Credit Union
03.2023 - 06.2024
ACH Lead
Insight Credit Union
11.2017 - 03.2023
ACH Specialist
Insight Credit Union
03.2015 - 11.2017
Financial Customer Service Representative
Insight Credit Union
09.2008 - 03.2015
Teller
Insight Credit Union
08.2007 - 09.2008
Cashier/ Floor Team Lead
Carrino's Italian Restaurant
12.2004 - 12.2007
Bachelor of Science - Human Resources Management
Nicolaus Copernicus University