Cindy Wheeler
Chesapeake,VA
Summary
Dedicated and results-driven retail management professional with over 25 years of experience at Food Lion, leading store operations, staff development, and customer satisfaction initiatives. Recognized as Manager of the Year for outstanding leadership, team performance, and store success. Proven ability to drive sales growth, streamline operational procedures, and maintain high standards of quality and efficiency in a fast-paced grocery retail environment. Committed to fostering a positive team culture and delivering exceptional service.
Overview
29
29
years of professional experience
Work History
Manager / Lead Regional Trainer
Food Lion
Chesapeake, VA
06.1996 - Current
- Led day-to-day operations for a high-volume grocery store with an emphasis on customer service, sales performance, and team leadership.
- Awarded Manager of the Year for exceptional leadership, operational excellence, and positive impact on store performance.
- Supervised and developed a team of 12 employees, including department managers and associates, ensuring compliance with company policies and procedures.
- Managed inventory, merchandising, and ordering to ensure product availability and optimal store presentation.
- Analyzed sales data and implemented strategies that increased store revenue and reduced waste/shrink.
- Ensured consistent compliance with food safety standards, labor laws, and corporate guidelines.
- Played a key role in employee training, performance reviews, scheduling, and conflict resolution.
- Built strong customer relationships through community engagement and high service standards.
Education
Diploma - General
Oscar Smith Hogh School
Chesapeake06.1991
Skills
- Retail Operations Management
- Team Leadership & Staff Development
- Budgeting & Cost Control
- Inventory Management
- Customer Service Excellence
- Loss Prevention
- Performance Metrics & Reporting
- Merchandising & Visual Presentation
Timeline
Manager / Lead Regional Trainer
Food Lion
06.1996 - Current
Diploma - General
Oscar Smith Hogh School