Cindy Wright
Poughkeepsie
Summary
Detail-oriented administrative assistant with a strong background in managing operations and providing exceptional support. Experienced in coordinating multidisciplinary teams and fostering client relationships to achieve positive outcomes.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Compassionate professional with extensive experience in supporting individuals with developmental disabilities. Strong skills in critical thinking and documentation, dedicated to promoting independence and well-being through personalized care.
Dedicated professional skilled in customer service, administrative support, and time management. Proven track record in enhancing client satisfaction through effective communication and relationship building.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
New Horizons Resources
Pleasant Valley, NY
02.2023 - Current
- Responsibilities include but are not limited to provide support to the program by assisting the Residence Coordinator in overseeing program implementation,
- Oversees the day-to-day operations at the ICF in the absence of the Residence Coordinator and assist with additional administrative duties according to program needs.
- Provided compassionate care and support to individuals with developmental disabilities.
- Assisted clients in daily living activities, promoting independence and personal growth.
- Monitored client progress, documenting changes and adjusting care strategies accordingly.
- Trained new staff on best practices in direct support and client care techniques.
- Maintained clean, safe, and well-organized patient environment.
- Coordinated with multidisciplinary teams to address client needs effectively.
Clerical Typist/Lunch Monitor
Charles B. Warring Elementary School
Poughkeepsie, NY
10.2021 - 08.2022
- Processed and organized student records using electronic data management systems.
- Prepared and formatted various documents, ensuring adherence to school standards.
- Managed incoming communications, responding promptly to inquiries from parents and staff.
- Developed streamlined filing system to enhance document retrieval efficiency.
- Assisted in scheduling meetings and coordinating events for faculty and administration.
- Maintained inventory of office supplies, ensuring availability for daily operations.
- Collaborated with teachers to produce instructional materials tailored to classroom needs.
- Enhanced office efficiency by organizing and maintaining a comprehensive filing system for easy access to essential documents.
- Assisted in the preparation of official documents such as contracts, invoices, and reports, adhering to company guidelines and formatting standards.
- Supported colleagues in their daily tasks, fostering a positive work environment where teamwork thrived.
- Assisted teachers in monitoring student behavior during lunchtime, fostering a respectful environment.
- Collaborated with staff to address individual student needs, ensuring inclusive participation during meals.
- Observed and reported any incidents or concerns regarding student safety to appropriate personnel.
- Increased student safety during lunch periods by diligently supervising all areas of the cafeteria and intervening in any conflicts or issues promptly.
Front Desk Receptionist/Office Assistant
One Stop Auto Shop
Middletown, NY
12.2019 - 10.2021
- Managed front desk operations, ensuring efficient customer service and smooth appointment scheduling.
- Coordinated communication between customers and mechanics, enhancing service response times.
- Trained new reception staff on software systems and customer interaction protocols.
- Maintained accurate records of customer visits and services rendered for quality assurance.
- Oversaw inventory management of office supplies, minimizing shortages through proactive ordering.
- Handled customer inquiries and resolved complaints promptly to ensure satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Personal Care Aide
United Cerebral Palsy of Ulster County
Kingston, NY
03.2017 - 12.2019
- Delivered personalized care services, enhancing comfort and well-being of clients.
- Assisted clients with daily living activities, promoting independence and dignity.
- Collaborated with healthcare professionals to develop tailored care plans for individuals.
- Trained new staff on best practices for client care and safety protocols.
Housekeeper
Pine Grove Dude Ranch
Kerhonkson, NY
01.2016 - 2017
- Maintained cleanliness and organization of guest cabins and common areas.
- Performed laundry services, ensuring proper care for linens and uniforms.
- Assisted in inventory management of cleaning supplies and equipment.
- Collaborated with team members to uphold high standards of cleanliness.
- Enhanced operational workflows by streamlining cleaning processes and schedules.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Personal Care Aide
Willcare Inc.
Kingston, NY
08.2015 - 05.2017
- Monitored client progress and reported changes in health status to supervisors.
- Implemented supportive strategies that improved client engagement and participation in activities.
- Advocated for client needs, ensuring access to necessary resources and services.
- Developed strong relationships with clients and families, fostering trust and communication.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted clients with daily living activities, promoting independence and dignity.
- Delivered personalized care services, enhancing comfort and well-being of clients.
Personal Care Aide
Anytime Home Care
Kingston, NY
09.2014 - 06.2015
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
- Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
- Assisted disabled clients to support independence and well-being.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences.
Residential Counselor
United Cerebral Palsy of Ulster County
Kingston, NY
09.2011 - 04.2014
- Provided daily support and care for individuals with disabilities, fostering independence and personal growth.
- Developed personalized activity plans to enhance social skills and promote engagement among residents.
- Collaborated with multidisciplinary teams to assess individual needs and implement effective care strategies.
- Trained new staff on best practices for resident interactions and safety protocols, enhancing team efficiency.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
Education
GED -
Stepping Stones School
Odessa, FL04-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
Accomplishments
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Languages
English
Full Professional
Timeline
Administrative Assistant
New Horizons Resources
02.2023 - Current
Clerical Typist/Lunch Monitor
Charles B. Warring Elementary School
10.2021 - 08.2022
Front Desk Receptionist/Office Assistant
One Stop Auto Shop
12.2019 - 10.2021
Personal Care Aide
United Cerebral Palsy of Ulster County
03.2017 - 12.2019
Housekeeper
Pine Grove Dude Ranch
01.2016 - 2017
Personal Care Aide
Willcare Inc.
08.2015 - 05.2017
Personal Care Aide
Anytime Home Care
09.2014 - 06.2015
Residential Counselor
United Cerebral Palsy of Ulster County
09.2011 - 04.2014
GED -
Stepping Stones School