Cindy Ybarra
Loveland,CO
Summary
Detail oriented professional with nine years of experience with strategic planning, cost optimization and leadership in a high volume retail environment. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in management, organizational development, and operational excellence. Currently seeking an opportunity to continue growing skills in the workforce.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Store Manager
Dick’s Sporting Goods
11.2022 - Current
- Creates work schedules to maintain top-quality customer service and operational effectiveness
- Support and create an environment of open and efficient communication between departments that improved results and collaborations amongst teams
- Occupy the role of the building's Safety Captain to maintain safety and facilities upkeep to comply with all standards, regulations and laws.
- Large focus on hiring, onboarding and retaining new employees and guided their training and development for best results
- Result driven training of associates for optimal sales and service ability
- Ensured proper equipment was ordered consistently and in stock to support day to day operations
- Strong visual merchandising skill execution and training to uphold brand standards and brand partnerships
- Manage and coordinate multiple projects while ensuring timely completion and staying adaptable and flexible while managing customer service
- Held employees accountable and communicates performance issues to develop performance improvement plans
- Ability to analyze business data to identify opportunities for growth and implementing change to drive business
- Operational process at a high execution
- Skilled in executive visits and walks with business plan presentations
- Planogram and Floorplan experience, visual set project leader
- Strong understanding of operational processes and training others to uphold the same standard for all backroom organization
- Directly oversees $18m volume
- Softlines (Apparel & Footwear)
- Assisted in daily store operations, ensuring efficient workflow and optimal customer experience.
Assistant Store Manager
Dick’s Sporting Goods
02.2022 - 11.2022
- Promoted from Thornton location to the largest store in the district.
- Managed softlines department operations
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance team productivity and service quality.
- Implemented inventory management techniques to reduce stock discrepancies.
KC Department Lead
Dick’s Sporting Goods
05.2020 - 02.2022
- Monitored daily department activities to support continuous growth resulting in an increase in running shoe sale numbers by 10% within three months
- Provided customer service by greeting, assisting customers, and training associates
- Monitored daily activities within the department to help with continue growth
- Maintained regular communication with supervisor with my supervisor to assist in my own development
- Continued strong communication with my supervisor to assist in my own development
Associate and Omnichannel specialty
Dick’s Sporting Goods
10.2017 - 05.2020
- Delivered exceptional customer service to enhance satisfaction and loyalty
- Managed quality control for ship to home orders to ensure accuracy and reliability
- Customer service at a high level
- Achieved consistent performance metrics by tracking personal sales data weekly.
Skills
- Inventory Management
- Strategic Merchandising
- Sales Performance Analysis
- Employee Onboarding
- Work Planning and Prioritization
- Coaching and developing team
- Team management
- Customer Engagement
- Software proficiency
- Problem-solving
- Leadership and collaboration
- Inventory management
Certification
Certificate in Business Specialities
Timeline
Assistant Store Manager
Dick’s Sporting Goods
11.2022 - Current
Assistant Store Manager
Dick’s Sporting Goods
02.2022 - 11.2022
KC Department Lead
Dick’s Sporting Goods
05.2020 - 02.2022
Associate and Omnichannel specialty
Dick’s Sporting Goods
10.2017 - 05.2020