Cindy .H. Peters
Matawan,NJ
Summary
Dedicated Store Manager with 16 plus years in store management. Experienced in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. I am strongly focused on customer service and increasing customer base. I believe exceptional customer service is essential to retail success. Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers. Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
20
20
years of professional experience
Work History
Store Team Leader
Party City Corporation
Howell , NJ
10.2021 - Current
- Established culture of inspiration and commitment to drive organization's goals and strategies.
- Developed strategies to improve operational efficiency and reduce costs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted senior leadership in planning and implementing strategies to attract customers.
- Directed daily operations and supervised a team of 24 associates in a retail store environment.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Ensured compliance with health and safety regulations in the workplace.
- Maintained accurate records of sales transactions, staff performance reviews, and payroll information.
- Reviewed sales reports regularly to track progress against goals set by senior leadership.
- Managed payroll and scheduling to optimize sales and customer experience within budget requirements.
General Manager
The Walt Disney Company
Woodbridge, Edison, Paramus, Wayne, & Bridgewater, New Jersey
11.2007 - 06.2021
- Increased sales volume by 14% in less than 2 years
- Increased profits 12% from 2014-2016 through effective sales training and troubleshooting profit loss areas
- Generated repeat business through exceptional customer service
- Interview job candidates and make staffing decisions
- Hire, train and evaluate personnel in sales and marketing
- Train and develop new associates on POS system and key sales tactics
- Schedule and lead weekly store meetings for all employees
- Assign employees to specific duties to best meet the needs of the store
- Responsible for opening and closing
- Examine merchandise to verify correct pricing and optimum display
- Plan budgets and complete profit and loss performance reports
- Authorize payments and merchandise returns
- Report directly to district manager regarding store and staff issues in need of attention
- Conduct store inventories twice per year; reorder inventory when it drops below predetermined levels
- Interviewed job candidates and made staffing decisions
- Increased profits through effective sales training and troubleshooting profit loss areas
- Counted cash drawers and made bank deposits
- Conducted store inventories once per quarter
- Reordered inventory when it dropped below predetermined levels
Assistant Manager
Justice
Freehold, NJ
12.2004 - 11.2007
- Promoted from Team Leader to Assistant Manager within 6 months
- Managed staff of 18 sales associates and 2 team leaders
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assigned work and monitored performance of project personnel.
- Instructed staff on handling difficult and complicated sales appropriately
Education
Bachelor in Business Administration - Business Management
Rutgers University
New Brunswick, NJ05-2007
Associate of Arts - Accounting
T.A Marryshow Community College
St. George, Grenada06-2003
High School Diploma -
St. Joseph's High School
St. George, Grenada07-2001
Skills
- Excellent customer service skills
- Strong leadership
- Customer relations
- Customer-oriented
- Staff training and development
- Goal-oriented
- Personnel development
- Merchandising
- Creative, appealing store displays
- Strategic thinker
- Motivating others
- Coaching and mentoring
- Recruitment and hiring
- Store operations
- Sales analysis
Accomplishments
- Exceeded quarterly store sales goals 3 in a row
- Exceeded company expectations in every category during the first quarter as manager of The Disney Store at Bergen Town Center.
- Increased sales 14 % by coaching department managers on new merchandising standard and associates on customer engagement
- Recruited 3 successful new managers within two years
Timeline
Store Team Leader
Party City Corporation
10.2021 - Current
General Manager
The Walt Disney Company
11.2007 - 06.2021
Assistant Manager
Justice
12.2004 - 11.2007
Bachelor in Business Administration - Business Management
Rutgers University
Associate of Arts - Accounting
T.A Marryshow Community College
High School Diploma -
St. Joseph's High School