Unique Wormack
Philadelphia,Pa
Summary
Seeking employment that will allow me to grow professionally while being able to utilize my strong organizational, educational, and exceptional people skills.
Overview
17
17
years of professional experience
Work History
Store Team Leader
American Eagle Outfitters, Inc
10.2023 - Current
- Manages a $6 million AE/AERIE Side by Side location with a management staff of 10 keyed leaders and 145 brand ambassadors.
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Transferred, created and received stock orders to guarantee product stability.
Store Manager
EXPRESS
Greater Philadelphia Area
01.2017 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Game Day Staff
Philadelphia Eagles
06.2014 - 05.2015
- Ushering, Ticketing, Guest Services
Secretary
IBEW Local98
01.2014 - 05.2014
- Filing, Greeting Clients, Updating Database, Stocking
Those That Dream
Faith Bath Outreach Program
09.2007 - 12.2008
- Delivering Mail, Emailing Staff, Hosting Events
Education
Bachelors Of Science - Accounting, Business
Thomas Jefferson University
Philadelphia, PA05.2018
Diploma - undefined
Philadelphia Electric & Technology Charter High School
06.2014
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
- Policies and procedures
- Payroll management
- Sales professional
- Loss prevention procedures
- Leading staff meetings
- Personnel development
- Competitor monitoring
- Operations oversight
- Market analysis
- Customer feedback analysis
Timeline
Store Team Leader
American Eagle Outfitters, Inc
10.2023 - Current
Store Manager
EXPRESS
01.2017 - 10.2023
Game Day Staff
Philadelphia Eagles
06.2014 - 05.2015
Secretary
IBEW Local98
01.2014 - 05.2014
Those That Dream
Faith Bath Outreach Program
09.2007 - 12.2008
Diploma - undefined
Philadelphia Electric & Technology Charter High School
Bachelors Of Science - Accounting, Business
Thomas Jefferson University