Cindy L Cabrera-Penaloza
Yuma, Arizona,United States
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Bella Park Inc.
08.2021 - 11.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Rubidoux High School
Riverside, California01-2021
Skills
- Active listening
- Critical thinking
- Customer relations
- Professional demeanor
- Conflict resolution
- Team development
- Prioritization
- Brand representation
- Customer service
- Data entry
- Fluent bilingualism
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Professional References
Carlos Martinez
Manager
Bella Park Inc.
4160 Temescal Canyon Rd Suite 401
Corona, California 92883
(951) 316-9736
bellaparkinc951@gmail.com
Timeline
Customer Service Representative
Bella Park Inc.
08.2021 - 11.2024
High School Diploma -
Rubidoux High School
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