Summary
Overview
Work History
Education
Skills
Timeline
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Cinetrai Harris

Detroit,MI

Summary

To maintain a position that will utilize my previous skills in Marketing and Merchandising. Friendly and professional when dealing with the public; maintain composure during fast-paced, sometimes hectic situations.

Overview

3
3
years of professional experience

Work History

Inbound Sales Reprenstative

Comcast
Plymouth, MI
04.2020 - 10.2020
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
  • Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
  • Exceeded productivity targets and sales goals by [Number]%.

Customer Service Representative

Henry Ford Health System
Detroit, MI
06.2018 - 06.2020
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Acted as first point of contact and set appointments for patients.
  • Answered phone calls and answered questions from potential patients.
  • Scheduled appointments with specialists on behalf of patients.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Collecting insurance information for accurate data entry.
  • Maintained up-to-date patient information in system.

Account Manager

Discover Financial Services
Phoenix, AZ
10.2017 - 05.2018
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Worked with clients and finance companies to find optimal solutions for financing.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Honored with Customer Service Praise Award January, February, and March 2018.
  • Awarded Top 5% Service Ready for the month of March 2018.

Education

High School Diploma -

Thomas M. Cooley High School
Detroit, MI
06.2008

Skills

  • Data Entry
  • Microsoft Office
  • Accounts Payable and Receivable
  • Office Machine Operation
  • Credit and Collections
  • Excellent Communication
  • Billing and Invoicing

Timeline

Inbound Sales Reprenstative

Comcast
04.2020 - 10.2020

Customer Service Representative

Henry Ford Health System
06.2018 - 06.2020

Account Manager

Discover Financial Services
10.2017 - 05.2018

High School Diploma -

Thomas M. Cooley High School

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Cinetrai Harris