Cinnamin Brown
Yonkers,NY
Summary
Offering 11 years' experience in clerical and administration support. Who manage complex task, meets deadlines, multitasks constant clinic flow and delivers superior performance with excellence. Seeking a position that will utilize strong organizational and interpersonal skills. Operates with a strong sense of urgency and thrives in a fast pace setting. Quality-minded and results-driven team player with an adaptable and creative approach to solving diverse problems. Expanding knowledge to offer opportunities for personal and professional growth with room for advancement. Passionate about professional challenges and achieving a position that allows contributions to a business' success. Detail-oriented, adept at managing multiple simultaneous tasks with minimal direction. Resilient and organized professional with excellent communication. Liaises with colleagues and builds rapport with customers to maximize satisfaction.
Overview
16
16
years of professional experience
Work History
Barbershop Manager
Klean Kuttz Skybox
01.2022 - Current
- Managed complex appointment schedule for high-volume client base.
- Resolved guest complaints about service or style.
- Managed business customer service, responding to requests and concerns promptly.
- Consulted with clients to assess personal style preferences and unique needs.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Answered incoming telephone calls and scheduled appointments for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Senior Clerk
Montefiore School Health Program
02.2016 - 12.2022
- Answer constant flow of high-volume in-office & communication with school officials
- Schedule Medical, Dental and Mental Health appointments with patients & parents using (Epic and MyChart)
- Interacted with patients by phone, email or in-person to provide information
- Manage over 40 in-person patients' daily
- Register patients using (Epic) & Online School Clinic Data Registry (OSCR)
- Verify patients' eligibility status with insurance agencies at Front Desk check in & out
- Assembling dental chart
- On-demand training for new hires
- Site rotation coverage (remotely & on site traveling)
- Placed supply orders/ restocked office items supplies and contacted vendors to place new orders for replenishment
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Promoted consistent friendly service and knowledgeable assistance
- Managed multiple projects simultaneously using organizational and analytical skills
- Provided ease of access and navigation for important patient information by compiling, organizing and uploading organizational documents to (Epic) database
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Placed supply orders and restocked office items.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Senior Clerk
Montefiore (Deployment)
03.2020 - 07.2020
- Delivered exceptional customer service to every patient by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Managed over 20 calls/ messages per day. Provided quality clerical and administration support through data entry, document management.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Patient Service Representative
Montefiore Medical Group
09.2010 - 02.2016
- Answer constant flow of high-volume inbound and outbound calls
- Schedule and verify appointments with patients using (MOC and MOT)
- Register patients using (Care Cast) system
- Communicate between patients and over 10 Physicians using (EMR and Epic)
- Adeptly manage multi phone lines and pleasantly greet all patients
- Verify patients' eligibility status with insurance agencies at Front Desk check in
- Took co-payments and compiled daily records
- Assisted patients in filling out check-in/ out paperwork
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Inbound Telemarketing Sales Representative
Cablevision
07.2007 - 08.2009
- Answered high value over 100 number of calls with tact and professionalism
- Sold video, internet and phone service products to residential customers
- Opened new account, documented personal demographic and payment information in billing system
- Achieved sales goals and service performance for monthly quotas requirements
- Contacted customers to follow up on purchases, suggest new services or products and informed them of current promotions
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Overcame objections using friendly, persuasive strategies
- Provided information about available products and services including membership details and purchase advantages.
Education
Master Barber License - Barbering
Westchester Barber Academy
Mount Vernon, NY04.2021
Technology Certification AAS - Technology
St. Maarten Computer Technology
Sint Maarten08.2008
High School Diploma -
High School of Fashion Industries
New York, NY06.2006
Skills
- Planning and Communication
- Superb Leadership
- Office management
- Interpersonal
- Time Management
- Staff Education And Training
- Administrative Support
- Performance Improvement
- Data Entry
- Collecting Information
- Patient Scheduling
- Clerical Support
- Medical Terminology
- Business Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Barbershop Manager
Klean Kuttz Skybox
01.2022 - Current
Senior Clerk
Montefiore (Deployment)
03.2020 - 07.2020
Senior Clerk
Montefiore School Health Program
02.2016 - 12.2022
Patient Service Representative
Montefiore Medical Group
09.2010 - 02.2016
Inbound Telemarketing Sales Representative
Cablevision
07.2007 - 08.2009
Master Barber License - Barbering
Westchester Barber Academy
Technology Certification AAS - Technology
St. Maarten Computer Technology
High School Diploma -
High School of Fashion Industries
Similar Profiles
Heather CervantesHeather Cervantes
Real Estate Agent at Skybox RealtyReal Estate Agent at Skybox Realty
Emily ColmenaresEmily Colmenares
Bartender at Skybox TaphouseBartender at Skybox Taphouse
Teagan BaylorTeagan Baylor
Barback at Skybox Sports BarBarback at Skybox Sports Bar