Cinnamon Green
Vicksburg,MS
Summary
Proven multitasker and solid problem solver, I've excelled at Brewmen's Coffee by enhancing customer satisfaction and streamlining operations. Skilled in time management and up-selling, I significantly contributed to performance improvement across roles, from barista to event assistant, demonstrating a positive and professional approach. My expertise includes meticulous attention to detail and a knack for elevating customer experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista
Brewmen's Coffee
Hattiesburg, MS
08.2024 - Current
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Prepared and served hot or cold beverages.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Front Desk Receptionist
The Inn at Cedar Grove
Vicksburg, MS
02.2024 - 08.2024
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Greeted visitors entering the establishment to determine the nature and purpose of the visit.
- Greeted customers warmly and made them feel welcome.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Tour Guide
The Inn at Cedar Grove
Vicksburg, MS`
02.2024 - 08.2024
- Promoted additional services and attractions to visitors, contributing to increased revenue.
- Developed and updated tour scripts to include historical facts, anecdotes, and relevant information.
- Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
Event Assistant
The inn at cedar grove
Vicksburg , MS
02.2024 - 08.2024
- Assisted in the planning and execution of events, including scheduling vendors and venues.
- Tended to patrons with special needs by offering additional assistance.
- Worked closely with other departments to ensure seamless integration of activities between different areas of responsibility.
- Coordinated setup and breakdown of event spaces, ensuring timely readiness for guests.
Education
Bachelor of Science - Hospitality And Tourism Management
The University of Southern Mississippi
Hattiesburg, MS12-2025
Associate of Arts - General Studies
Hinds Community College
Raymond, MS05-2023
Skills
- Up-selling
- Solid problem solver
- Attention to detail
- Positive and professional
- Time management
- Performance improvement
- Problem-solving
- Multitasking and organization
Certification
- Certified Hospitality Expert
- Microsoft Office Associate
- Client Relationship Management Expert
Languages
German
Limited
Timeline
Barista
Brewmen's Coffee
08.2024 - Current
Front Desk Receptionist
The Inn at Cedar Grove
02.2024 - 08.2024
Tour Guide
The Inn at Cedar Grove
02.2024 - 08.2024
Event Assistant
The inn at cedar grove
02.2024 - 08.2024
Bachelor of Science - Hospitality And Tourism Management
The University of Southern Mississippi
Associate of Arts - General Studies
Hinds Community College
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