Summary
Overview
Work History
Education
Skills
Timeline
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Cinnamon Laughlin

Peoria,AZ

Summary

Dynamic manager with a proven track record in training and mentoring staff. Skilled in task delegation and policy enforcement, contributing to improved operational efficiency and customer satisfaction. Eager to leverage expertise to drive team success and enhance service standards.

Overview

3
3
years of professional experience

Work History

Manager on Duty

Shooter's World
Goodyear, AZ
10.2024 - Current
  • Supervised daily operations to ensure compliance with safety protocols and customer service standards.
  • Trained and mentored staff on operational procedures and best practices, improving team efficiency and service quality.
  • Resolved customer inquiries and complaints promptly, contributing to higher satisfaction rates and repeat business.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Evaluated employee performance through daily reviews using measurable criteria, fostering accountability and continuous improvement.
  • Reported issues to higher management with great detail

Team Member

Urban Air
Peoria, AZ
04.2024 - 10.2024
  • Trained new employees on job duties and expectations, fostering future development within the company.
  • Managed front desk operations, monitoring customer satisfaction, processing safety waivers, and restocking products.
  • Ensured compliance with safety protocols on trampolines, zip lines, and rides, enhancing customer and employee safety.

Sales Associate

Ross Dress for Less
Peoria, AZ
02.2023 - 11.2023
  • Assisted customers with product selections and inquiries to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems, contributing to efficient checkout operations.
  • Resolved customer complaints promptly, fostering positive relationships and enhancing store reputation.
  • Maintained organized sales floor, ensuring product displays met company standards.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Trained new associates on customer service protocols and operational procedures for seamless integration.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associate's of Radiologic Technology - Radiologic Technology

Maricopa Community Colleges, Glendale Community College
Glendale, AZ
05.2029

High School Diploma -

Liberty High School
Peoria, AZ
05.2024

Skills

  • Sales and marketing
  • Customer service focus
  • Staff training
  • Task delegation
  • Mentoring
  • Conflict resolution

Timeline

Manager on Duty

Shooter's World
10.2024 - Current

Team Member

Urban Air
04.2024 - 10.2024

Sales Associate

Ross Dress for Less
02.2023 - 11.2023

Associate's of Radiologic Technology - Radiologic Technology

Maricopa Community Colleges, Glendale Community College

High School Diploma -

Liberty High School
Cinnamon Laughlin